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As teams grow and workflows become more complex, traditional inboxes quickly turn into unmanageable chaos. Tools like DragApp aim to bring order by turning Gmail into a collaborative workspace with task boards, shared views, and team assignments. But is it the right tool for your team—or just one of many?
In this post, we’ll break down the top alternatives to DragApp, comparing their strengths, weaknesses, and pricing to help you find the perfect fit for streamlined collaboration.
The Core Challenge: Email Overload Meets Team Chaos
Before diving into alternatives, it's essential to understand what are the problems that shared inbox and email management tools aim to solve:
- Duplication of effort: Multiple team members unknowingly reply to the same email, leading to customer confusion and wasted time.
- Lack of ownership: Emails fall through the cracks because no one is explicitly assigned to handle them.
- Scattered information: Critical context, internal notes, and discussions are buried in individual inboxes or separate communication tools.
- Poor team visibility: Managers lack insight into team workload, response times, and overall customer communication health.
- Inefficient workflows: Manual processes for assigning, prioritizing, and following up on emails become bottlenecks.
Do I need a DragApp Alternative?
While DragApp brings basic task and email management into Gmail, it lags behind in areas that are becoming increasingly essential—especially AI-powered automation. Unlike newer tools that offer intelligent email sorting, smart replies, or advanced workflow builders, DragApp still relies heavily on manual processes.
Gmelius
Gmelius is a powerful Gmail extension that enhances team collaboration and workflow automation directly within your inbox. It offers shared inboxes, Kanban boards, email templates, and several automation features, making it a comprehensive solution for teams seeking to streamline their email management.
Pros:
- Seamless Gmail integration: Gmelius operates entirely within Gmail, eliminating the need to switch between platforms.
- Collaboration tools: Features like shared inboxes, email templates, and real-time collaboration enhance team productivity.
- Automation capabilities: Offers four different AI assistants. AI reply agents to draft replies with no need of a prompt, AI dispatching assistants to route emails, AI automation architects to design custom automation flows, and AI sorting agents to classify incoming emails.
Cons:
- Learning curve: New users may require time to fully utilize all features.
- Built around Gmail and Google Workspace: Gmelius is specifically designed to work within the Google ecosystem, so it’s not compatible with Outlook or other email platforms.
Pricing:
- Growth plan: $24/user/month
- Pro plan: $36/user/month
Gmelius offers a free trial, allowing users to explore its features before committing.
Helpwise
Helpwise is designed to streamline team communication by providing a shared inbox platform that supports multiple channels, including email, SMS, WhatsApp, and social media. Its intuitive interface and automation features make it a valuable tool for teams managing diverse communication streams.
Pros:
- Multi-channel support: Integrates with various communication channels, centralizing customer interactions.
- User-friendly interface: Known for its intuitive design, facilitating quick onboarding.
- Automation and reporting: Includes automation workflows and real-time analytics to enhance efficiency.
Cons:
- Limited customization: Some users desire more advanced customization options.
Performance glitches: Occasional loading issues and minor bugs have been reported.
Pricing:
- Standard plan: $12/user/month
- Premium plan: $23/user/month
- Advanced plan: $39/user/month
Helpwise provides a free trial, enabling teams to assess its suitability.
Hiver
Hiver enhances Gmail by adding customer support functionalities, making it suitable for teams managing support queries. It allows teams to assign emails, add notes, and track performance metrics without leaving their inbox.
Pros:
- Shared inboxes: Allows teams to manage shared email accounts effectively.
- Collaboration features: Includes email notes, tags, and collision detection to prevent duplicate responses.
- Integration capabilities: Seamlessly integrates with tools like Slack, Asana, and Zapier.
Cons:
- Pricing: Considered higher than some competitors, which may be a concern for smaller teams.
- Feature limitations: Some advanced features are only available in higher-tier plans.
Pricing:
- Lite Plan: $19/user/month
- Growth Plan: $29/user/month
- Pro Plan: $49/user/month
Hiver offers a free trial to help teams evaluate its features.
Sortd
Sortd brings a visual approach to email management by transforming Gmail into a drag-and-drop workspace. It combines email and task management, allowing users to organize their inbox using customizable boards.
Pros:
- Visual workflow: Provides a Kanban-style interface for managing emails and tasks.
- Integrated task management: Combines email and task management in a single platform.
- Affordability: Even though the features are limited compared to other alternatives, it offers competitive pricing, which makes it accessible for small teams.
Cons:
- Limited features: Lacks some advanced automation and reporting features found in other tools.
- Gmail dependency: Primarily designed for Gmail, limiting its use with other email providers.
Pricing:
- Personal Plan: Free
- Pro plan: $2/user/month
- Team plan: $5/user/month
- Sales plan: $8/user/month
Sortd offers a free plan and affordable paid options for teams seeking basic email management enhancements.
Conclusion
If you are looking for an alternative to DragApp, the right tool for your team will depend on how you work, the level of automation you need, and how deeply you rely on Gmail or other channels.
Before committing, consider factors like ease of use, integration with your existing tools, scalability, and how well the platform supports collaboration across your team.
For teams that want powerful automation, seamless Gmail integration, and built-in collaboration features without the need to switch platforms, Gmelius is worth exploring. From AI-powered assistants to Kanban boards and automation, Gmelius transforms your inbox into a true productivity hub.
Ready to streamline your work and boost your inbox? Try Gmelius for free.
