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The shared inbox built for  Gmail

Let your teams manage group emails like support@ or info@ faster and better. Simplify email collaboration by replacing cluttered Google Groups, team aliases, and external Help Desks with a shared inbox designed for Gmail.
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We offer the leading shared inbox solution in the market and here is why.

Gmelius seamlessly integrates with your existing tools.

Gmelius lives right in your Gmail inbox, letting your teammates work in an ecosystem they are comfortable with. You save time and money on migration, administration, and training.

Our Email collaboration solution scales with your needs.

Our unique architecture supports on a daily basis small and large organizations. Our largest customers count 5,000+ active shared inboxes and 10s of thousands of users.
Read the French Red Cross story

We enforce a strict Privacy by Design model.

Our headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into our platform. Unlike other services, Gmelius never stores the content of your emails.
Shared Inbox Collision

Increase transparency and accountability with shared inboxes

Tired of bloated Google Groups, cluttered distribution lists, insecure password sharing, and endless Cc's? We feel you!

Gmelius makes email collaboration clear. Assign emails to specific teammates, run internal conversations on the side of an email, and much more.

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Assign your conversations

Deliver stellar customer service right from Gmail

Bring help desk functionalities inside Gmail by creating a team inbox. No need to migrate your data or learn another tool. Simply turn emails into actionable tickets, change their statuses, and add tags for additional context.

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Automate your workflows

Automate your daily workflows

Stop all grunt work with smart automation rules. Automatically assign emails based on your team's workload and easily meet internal performance goals with SLA policies.

Let your team streamline their outreach with automatic email replies, meeting invites, customizable email templates, and more.

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Shared Inbox in Kanban view

Visualize your workflows with Kanban boards in Gmail

Organize shared inboxes with visual Kanban boards and distribute your team's workload by dragging and dropping conversations from one column to another. Convert emails into task cards, prioritize them, add sub-tasks and set due dates.

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Team analytics

Analyze and improve team performance

Gain insights on email traffic and distribution with Gmail analytics for each shared inbox. Monitor the progress of every teammate, identify and resolve bottlenecks, and easily hit your company goals.

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Integrate Gmelius with Slack

Collaborate on emails both in Gmail and Slack

Integrate your shared inbox with Slack to be notified of important emails and avoid app switching.

With our 2-way integration, you can easily add notes, assign teammates and even reply to emails from Slack. Let your team save time without needless back and forth.

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Frequently Asked Questions

What is a shared inbox?
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A shared inbox is an inbox that makes it possible for multiple people to receive, read, manage, and reply to conversations sent to a specific email address - usually generic email addresses such as info@, support@, sales@, help@, accounts@, or careers@.

Differently from Google Groups and Help Desks, a shared mailbox is accessible from the personal inboxes of its members. In the case of Gmelius, a shared inbox lives right inside the respective Gmail inboxes of your teammates.

How to create a shared inbox?
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Just click the button below to book a quick session with our team to get you started. We'll detail your needs and current setup, help you create a shared inbox and onboard your team.

I wish to create my first shared inbox
Can I have users from different domains part of my shared inboxes?
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Yes, you can invite any user or company as long as they have Gmail or Google Workspace accounts. Furthermore, our Pro plan makes it possible to create specific groups if you need to segment users part of your subscription per client, department, ...

2x
faster responses
to emails
80%
less time spent
distributing work
16h
saved per teammate
every month
Testimonials

What our customers are saying.

Intuitive email sharing platform
The assignment of emails to other colleagues has been helpful and very easy to use. In addition, the ability to open and close emails makes it very clear to my team and me when an issue has been dealt with.
User in Computer Software
Mid-Market
I like the fact that so many features are built in to one app
Features are well thought-out and new ones are always being added. Somehow Gmelius does not feel cluttered or bloated though. It works the way I work.
Tim
CEO, Leading Lab Testing
Great communication tool!
Being able to chat and discuss emails with my team and coworkers has helped us be collaborative and efficient!
Administrator in Real Estate
Mid-Market
Gmelius is wonderful
Gmelius has been instrumental in helping our team become much more efficient. I don't want to think of a time before Gmelius.
Kourtney
Accounting
We use Gmelius to communicate internally
We use Gmelius to communicate internally and provide the best legal service possible. During the time that the application is being used by us there has been a noticeable improvement in communication and service.
Sidney
Partner
This tool is user friendly and streamlines communications.
Gmelius has allowed our team to keep our communications to our partners consistent and will enable us to assign emails to team members which we didn't have before.
Katie
Customer Success Engagement Representative
I love this app, best app you can get for Gmail
Gmelius is seamless and looks like it was part of Gmail app itself. The UI is great and simple, automation settings once configured are awesome and make your life so much easier.
User in Apparel & Fashion
Enterprise
Google Workspace's missing DNA block
Gmelius helped us improve in many areas, response time, delegating task and emails and so on.
Annah
Mechanical Engineering
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Turn your inbox into your favorite workspace,  with Gmelius. 

No accidentally unanswered emails
No duplicate responses
No surprise missed deadlines
No endless CCs and impossibly long threads
No desperate messages to your teammate on vacation
Shared Inbox in Gmail with Gmelius