The shared inbox built for Gmail

Let your teams manage group emails like support@ or info@ faster and better. Simplify email collaboration by replacing cluttered Google Groups, team aliases, and external Help Desks with a shared inbox designed for Gmail.

View a shared inbox in action

Shared Inbox with the Fastest Implementation

We offer the leading shared inbox solution in the market and here is why.

Gmelius seamlessly integrates with your existing tools.

Gmelius lives right in your Gmail inbox, letting your teammates work in an ecosystem they are comfortable with. You save time and money on migration, administration, and training.

Our Email collaboration solution scales with your needs.

Our unique architecture supports on a daily basis small and large organizations. Our largest customers count 5,000+ active shared inboxes and 10s of thousands of users.

Read the French Red Cross story

We enforce a strict Privacy by Design model.

Our headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into our platform. Unlike other services, Gmelius never stores the content of your emails.

Increase transparency and accountability with shared inboxes

Tired of bloated Google Groups, cluttered distribution lists, insecure password sharing, and endless Cc's? We feel you!

Gmelius makes email collaboration clear. Assign emails to specific teammates, run internal conversations on the side of an email, and much more.

Deliver stellar customer service right from Gmail

Bring help desk functionalities inside Gmail by creating a team inbox. No need to migrate your data or learn another tool. Simply turn emails into actionable tickets, change their statuses, and add tags for additional context.

Automate your daily workflows

Stop all grunt work with smart automation rules. Automatically assign emails based on your team's workload and easily meet internal performance goals with SLA policies.

Let your team streamline their outreach with automatic email replies, meeting invites, customizable email templates, and more.

Visualize your workflows with Kanban boards in Gmail

Organize shared inboxes with visual Kanban boards and distribute your team's workload by dragging and dropping conversations from one column to another. Convert emails into task cards, prioritize them, add sub-tasks and set due dates.

Analyze and improve team performance

Gain insights on email traffic and distribution with Gmail analytics for each shared inbox. Monitor the progress of every teammate, identify and resolve bottlenecks, and easily hit your company goals.

Collaborate on emails both in Gmail and Slack

Integrate your shared inbox with Slack to be notified of important emails and avoid app switching.

With our 2-way integration, you can easily add notes, assign teammates and even reply to emails from Slack. Let your team save time without needless back and forth.

Frequently Asked Questions

What is a shared inbox?

A shared inbox is an inbox that makes it possible for multiple people to receive, read, manage, and reply to conversations sent to a specific email address - usually generic email addresses such as info@, support@, sales@, help@, accounts@, or careers@.

Differently from Google Groups and Help Desks, a shared mailbox is accessible from the personal inboxes of its members. In the case of Gmelius, a shared inbox lives right inside the respective Gmail inboxes of your teammates.

How to create a shared inbox?

Just click the button below to book a quick session with our team to get you started. We'll detail your needs and current setup, help you create a shared inbox and onboard your team.

I wish to create my first shared inbox

Can I have users from different domains part of my shared inboxes?

Yes, you can invite any user or company as long as they have Gmail or Google Workspace accounts. Furthermore, our Pro plan makes it possible to create specific groups if you need to segment users part of your subscription per client, department, ...

faster responses
to emails

80%

less time spent
distributing work

16h

saved per teammate
every month

Testimonials

What our customers are saying.

A must have to add on to your law firm's Google Workspace

I love that Gmelius resides within Google Workspace. The last thing my team needs is another account to log into each day. Gmelius seamlessly adds so much to our gmail inbox. Many law firms had a fast and hard pivot to creating remote team workflows. Mine was no different. Gmelius has made it easier for us to see what our teammates are doing, to make sure that there are no communications gaps and the visual project (case) management using KanBan board feature is a godsend for our firm.

Debra Whitson

Law Firm Owner

We're lucky to have found it!

We were looking for a way to collaborate on customer and client issues without a proliferation of email chains or people falling through the cracks and Gmelius does this really well.

Scott

Small Business

We use Gmelius to communicate internally

We use Gmelius to communicate internally and provide the best legal service possible. During the time that the application is being used by us there has been a noticeable improvement in communication and service.

Sidney

Partner

It is a great tool for team collaboration

Helps us get a common picture on a project. It is really helpful especially when working in an organization and you have a lot of projects that you are working with, it helps organize them and allows all the teammates in an organization have access to the important data that everyone needs to be aware of.

Alma Grace

Small-Business

Could not work without it

We are now able to have greater visibility of the whole teams emails. Improving efficiency and providing a better service and response time to clients across the board.

Daniel

Small Business

Gmelius is wonderful

Gmelius has been instrumental in helping our team become much more efficient. I don't want to think of a time before Gmelius.

Kourtney

Accounting

Great communication tool!

Being able to chat and discuss emails with my team and coworkers has helped us be collaborative and efficient!

Administrator in Real Estate

Mid-Market

Gmelius is a game changer!

My favorite features: 1. The ability to tag colleagues in notes and share emails without needing to forward. This keeps all of our email threads neat and easy to follow and we all stay up to date with any replies...

Rebecca

Small Business

Google Workspace's missing DNA block

Gmelius helped us improve in many areas, response time, delegating task and emails and so on.

Annah

Mechanical Engineering

Gmelius helps me to share my work and connect my team!

I love sharing my inbox with my team, which allows us to coordinate our job better! This tool is super helpfull to use along with Gmail to keep the labels for each client in just one place.

Lina

Creative Project Manager

Intuitive email sharing platform

The assignment of emails to other colleagues has been helpful and very easy to use. In addition, the ability to open and close emails makes it very clear to my team and me when an issue has been dealt with.

User in Computer Software

Mid-Market

Could not work without it

We are now able to have greater visibility of the whole teams emails. Improving efficiency and providing a better service and response time to clients across the board.

Daniel

Small Business

Great communication tool!

Being able to chat and discuss emails with my team and coworkers has helped us be collaborative and efficient!

Administrator in Real Estate

Mid-Market

Very Helpful

The joint email inbox is very helpful when collaborating. Especially if there are a lot of incoming emails Gmelius helps users sort the emails and assign them to the correct department.

Administrator in Marketing and Advertising

Mid-Market

This tool is user friendly and streamlines communications.

Gmelius has allowed our team to keep our communications to our partners consistent and will enable us to assign emails to team members which we didn't have before.

Katie

Customer Success Engagement Representative

I like the fact that so many features are built in to one app

Features are well thought-out and new ones are always being added. Somehow Gmelius does not feel cluttered or bloated though. It works the way I work.

Tim

CEO, Leading Lab Testing

I love this app, best app you can get for Gmail

Gmelius is seamless and looks like it was part of Gmail app itself. The UI is great and simple, automation settings once configured are awesome and make your life so much easier.

User in Apparel & Fashion

Enterprise

Great enhancement for our legal team's workflow

We were initially thinking of a separate solution like Zendesk, but were immediately fascinated when we learned about Gmelius. The biggest advantage is that we can work on our private Gmail accounts and shared Gmelius inbox simultaneously without any need to switch window, etc.

Teemu

Legal Councel

Enhanced team productivity and remote work

Our team has used Gmelius for close to two years and the features really enhance the productivity of our team. Collaborating with home-office staff is easy and efficient.

Jake

Founder & CEO

We use Gmelius to communicate internally

Sidney

Partner

A must have to add on to your law firm's Google Workspace

Debra Whitson

Law Firm Owner

Gmelius creates efficiency

We were trying to solve for assigning the right work to the right people. We had a distribution list and as a result, many items were being missed. Using the Gmelius ticketing system has allowed our team to assign work to the right people and responding much more quickly to requests.

Administrator in Financial Services

Small-Business

It is a great tool for team collaboration

Alma Grace

Small-Business

Exactly what we were looking for

It’s helped us handoff emails to appropriate team members without forwarding emails and create solid workflows to ensure we are getting back to clients efficiently and effectively.

Agency in Marketing & Advertising

Small Business

Gmelius is a game changer!

Rebecca

Small Business

We're lucky to have found it!

We were looking for a way to collaborate on customer and client issues without a proliferation of email chains or people falling through the cracks and Gmelius does this really well.

Scott

Small Business

Gmelius is wonderful

Gmelius has been instrumental in helping our team become much more efficient. I don't want to think of a time before Gmelius.

Kourtney

Accounting