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Trusted by amazing teams worldwide

Increase transparency and accountability with shared inboxes

Share any inbox with your team, and assign email conversations to specific teammates.

Gmelius is designed for team collaboration and real-time communication, making it the perfect alternative to Google Groups, team aliases, or any Help Desk.

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Deliver exceptional customer service right from Gmail and G Suite

Tired of your bloated and expensive help desk? Gmelius lives and works where you do! This means it's easy to use and your team is empowered on day one.

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Delegate and monitor with ease

Share your inbox with your assistant or any team member in one click. No need to give access to your inbox, share passwords, or Forward and Bcc every single email.

Conversations and replies are synced in real-time, keeping you looped in to assign, manage, and collaborate, without leaving your inbox.

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Stay in the loop anywhere with unique integrations

Synchronize any shared inbox with your other favorite tools. For instance, link a shared inbox with a Slack channel and manage email conversations right from Slack... or link your team inbox with a Trello board and convert emails into task cards.

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Other features you're going to love ...

Kanban View

Monitor and distribute your company's workload visually thanks to Kanban boards. Delegate a conversation to a teammate by dragging and dropping the associated card, or change its status on the fly.

Collision Detection

Get notified when a teammate is replying to a conversation you're seeing. Gmelius lets you avoid embarrassing double-replies and conflicting responses.

Ticketing

Increase the transparency of your processes by having full control over the status of a shared conversation. Mark it as "Pending" if you're waiting for some more information or "Closed" when the matter is handled.

Automation & SLA Rules

Automate repetitive tasks based on smart rules. For instance, you can automatically assign conversations based on a set of conditions (contact email, words), add a Gmail label, @mention a teammate, or design and enforce SLA rules.

Tagging

Categorize conversations and add quick visual contextual clues by attaching tags. Tags are shared across your teams and synchronized in real-time across devices.

Notes & @Mention

Add context to a shared conversation, ping a teammate or just chat about a specific client's request on the right-side of your Gmail inbox.

Live Feed & Notifications

Stay on top of everything thanks to a real-time updated live feed that lives on the right-side of Gmail. Get notified the way you want thanks to Push notifications on desktop or mobile, and Slack notifications.

Analytics

Track all your key metrics and KPIs, from the number of shared conversations per channel, the performance of your team, and the enforcement of your SLA policy.

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