Increase transparency and accountability with shared inboxes
Share any inbox with your team, and assign email conversations to specific teammates.
Gmelius is designed for team collaboration and real-time communication, making it the perfect alternative to Google Groups, team aliases, or any Help Desk.
Deliver exceptional customer service right from Gmail and G Suite
Tired of your bloated and expensive help desk? Gmelius lives and works where you do! This means it's easy to use and your team is empowered on day one.
Delegate and monitor with ease
Share your inbox with your assistant or any team member in one click. No need to give access to your inbox, share passwords, or Forward and Bcc every single email.
Conversations and replies are synced in real-time, keeping you looped in to assign, manage, and collaborate, without leaving your inbox.
Stay in the loop anywhere with unique integrations
Synchronize any shared inbox with your other favorite tools. For instance, link a shared inbox with a Slack channel and manage email conversations right from Slack... or link your team inbox with a Trello board and convert emails into task cards.
Their teams discovered the future of work.
If you have a hard time collaborating with your team with your Google Group and you need a shared inbox where you can assign tickets I would recommend Gmelius. Now we can see how many emails are sent to the team members and we can see who has too many emails and whe is free to help.
It's great to have shared inbox with assignment and collaboration capabilities inside own Gmail - no need to open another Gmail window or a website for team work. It is also great to integrate the shared inbox with our team's Slack channel - we immediately get a quick view on what's happening inside our team with Gmelius notifications without any need to actually check the shared inbox at all.
I love the shared inbox, that is what I was looking for. But where they do it better than most is the ease and simplicity of it (yet being very powerful on that backend).
Other features you're going to love ...
Monitor and distribute your company's workload visually thanks to Kanban boards. Delegate a conversation to a teammate by dragging and dropping the associated card, or change its status on the fly.
Get notified when a teammate is replying to a conversation you're seeing. Gmelius lets you avoid embarrassing double-replies and conflicting responses.
Increase the transparency of your processes by having full control over the status of a shared conversation. Mark it as "Pending" if you're waiting for some more information or "Closed" when the matter is handled.
Automation & SLA Rules
Automate repetitive tasks based on smart rules. For instance, you can automatically assign conversations based on a set of conditions (contact email, words), add a Gmail label, @mention a teammate, or design and enforce SLA rules.
Categorize conversations and add quick visual contextual clues by attaching tags. Tags are shared across your teams and synchronized in real-time across devices.
Notes & @Mention
Add context to a shared conversation, ping a teammate or just chat about a specific client's request on the right-side of your Gmail inbox.
Live Feed & Notifications
Stay on top of everything thanks to a real-time updated live feed that lives on the right-side of Gmail. Get notified the way you want thanks to Push notifications on desktop or mobile, and Slack notifications.
Track all your key metrics and KPIs, from the number of shared conversations per channel, the performance of your team, and the enforcement of your SLA policy.