Increase transparency and accountability with shared inboxes
Tired of bloated Google Groups, cluttered distribution lists, insecure password sharing, and endless Cc's? We feel you!
Gmelius makes email collaboration clear. Assign emails to specific teammates, run internal conversations on the side of an email, and much more.
Deliver stellar customer service right from Gmail
Bring help desk functionalities inside Gmail. No need to migrate your data or learn another tool. Simply turn emails into actionable tickets, change their statuses, and add tags for additional context.
Automate your daily workflows
Stop all grunt work with smart automation rules. Automatically assign tickets based on your team's workload and easily meet internal performance goals with SLA policies.
Let your team streamline their outreach with automatic email replies, meeting invites, customizable email templates, and more.
Visualize your workflows with Kanban boards in Gmail
Organize shared inboxes with visual Kanban boards without leaving Gmail. Convert emails into task cards, prioritize them, add sub-tasks and set due dates.
Bridge the gap between emails and projects, helping teams collaborate faster without endless app switching. Customize your boards according to your needs and easily drive projects through completion.
Analyze and improve team performance
Gain insights on email traffic and distribution with Gmail analytics for each shared inbox. Monitor the progress of every teammate, identify and resolve bottlenecks, and easily hit your company goals.
If you have a hard time collaborating with your team with your Google Group and you need a shared inbox where you can assign tickets I would recommend Gmelius. Now we can see how many emails are sent to the team members and we can see who has too many emails and whe is free to help.
It's great to have shared inbox with assignment and collaboration capabilities inside own Gmail - no need to open another Gmail window or a website for team work. It is also great to integrate the shared inbox with our team's Slack channel - we immediately get a quick view on what's happening inside our team with Gmelius notifications without any need to actually check the shared inbox at all.
I love the shared inbox, that is what I was looking for. But where they do it better than most is the ease and simplicity of it (yet being very powerful on that backend).
Other features you're going to love ...
Bridge the gap between emails and projects. Monitor and distribute tasks visually right inside Gmail.
Avoid embarrassing double-replies. Get notified when a teammate is replying to an email you're seeing.
Control the status of each email. Mark it as "Pending" if waiting for some details and "Closed" once it's handled.
Automation & SLA Rules
Automate grunt work with smart rules. Automatically distribute workload, set auto-replies, and more.
Categorize conversations and add visual contextual clues, in real time, across your teams and their devices.
Notes & @Mention
Add context to shared conversations, ping teammates, and chat with them on the right side of your Gmail inbox.
Live Feed & Notifications
Stay in the know with real-time updates in Gmail, push notifications on the desktop, mobile, and in Slack.
Track critical email KPIs, gain project insights, analyze team performance inside each workspace, and more.