Have questions? We've got answers.
How does the free trial work? Is it available for all plans?
When you sign up, you instantly get access to our Growth plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
To trial the Pro plan, please send an email to [email protected]
What counts as a Gmelius user?
A user is defined as a Google or Google Workspace email account part of your Gmelius subscription. For example, it will be any Gmail account such as [email protected] or any Google Workspace (formerly G Suite) account such as [email protected].
What counts as a shared conversation?
A shared conversation is defined as a Gmail thread and regroups all the emails/replies part of this thread. A shared conversation is created whenever a new email conversation is added to a Gmelius shared inbox, a shared Gmail label, or a single Gmail conversation shared via a @mention or the Gmelius sharing functionality.
Can I have team members on different plans?
No, all members on your team must be on the same plan.
Can I have users from different domains (e.g., clients) part of my Gmelius subscription?
Yes, you can invite any user or company as long as they have Gmail or Google Workspace accounts. Furthermore, our Pro and Enterprise plans make it possible to create specific groups if you need to segment users part of your subscription per client, department, ...
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
What forms of payment do you accept?
You can purchase Gmelius with any major credit card. For annual subscriptions over 20 members, we can issue an invoice payable by bank transfer. Please contact us to arrange an invoice purchase. Monthly purchases must be paid by credit card.
What currency can I pay in?
We accept payments in US Dollars ($) and Euros (€).
Do you offer non-profit discounts?
You're on a mission? We would love to help. If you are working on behalf of a non-profit, NGO or an educational institution you can send an email to [email protected] and describe your organisation along with your 501(c)3 document. Non-profit discounts are available for the Growth and Pro tiers starting at a minimum team's size of 5 users.
Can you assist me in integrating Gmelius throughout my organization?
Certainly, we're dedicated to assisting you with product demonstrations, customized onboarding sessions for your team, and hands-on account configurations to cater to your specific requirements.
Please reach out to us at [email protected]. We provide various options for teams ranging from 10 users to several thousands.
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