Email Template

Request for Customer Feedback

Template for requesting feedback post sale or service

Subject

Your feedback matters to us – {{to.company}}

BODY

Dear {{to.fname}},<br>Thank you for your recent purchase from {{to.company}}. As we strive to provide the best service possible, your feedback is important to us. Please tell us about your experience – your thoughts will help us improve. Looking forward to hearing from you.<br>Best regards,<br>{{signature}}

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About this

Email Template

The feedback request template serves a crucial role in customer relation management, focussing on gaining insights on the customer experience post a successful sale or service. It aids the sales department in understanding their performance and identifying areas for improvement.

This template is versatile, being beneficial for a range of businesses from various sectors. Whether a business provides products, services, or both, understanding the customer experience and getting feedback is vital for growth and improvement.

As a conclusion, the feedback request template is an efficient tool to foster communication with the customers, gather insights about their experiences, and use those findings to enhance the quality of products or services provided, ultimately driving the business forward.

A short Guide to

Request for Customer Feedback

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var user = {}; var params = new URLSearchParams(window.location.search); var path = window.location.pathname; const userPictures = document.getElementsByClassName('user-picture'); const signupCTAs = document.getElementsByClassName('get-started'); const bookDemoCTAs = document.querySelectorAll('[href*="request-demo"]'); const isSignedIn = document.getElementsByClassName('is-user-state'); const isSignedInInline = document.getElementsByClassName('is-state-user-inline'); const upgradeCTAs = document.getElementsByClassName('button-pricing-plan'); const educationCTAs = document.getElementsByClassName('gmelius-university'); try { window.onload = function() { document.getElementById('dashboard-frame-app').src = 'https://app.gmelius.com/websiteProxy.html'; }; window.addEventListener('message', function (e) { if (e.origin === 'https://app.gmelius.com') { user = e.data; window.localStorage.setItem('user', JSON.stringify(user)); } }); if (!Object.keys(user).length && window.localStorage.getItem('user')) { user = JSON.parse(window.localStorage.getItem('user')); } if (!Object.keys(user).length && (params.has('ref') && (params.get('ref') === 'dashboard' || params.get('ref') === 'extension'))) { user.picture = 'https://cloud.gmelius.com/public/logos/gmelius-32.png'; window.localStorage.setItem('user', JSON.stringify(user)); } if (Object.keys(user).length) { if (userPictures.length > 0) { Array.from(userPictures).forEach(function(picture) { if (user.email) { picture.src = user.picture || `https://avatar.oxro.io/avatar.svg?name=${user.email.toUpperCase()}&length=1`; } else { picture.src = 'https://cloud.gmelius.com/public/images/avatar-astro.png' } picture.onerror = function () { this.style.display = 'none'; } }); } if (signupCTAs.length > 0) { Array.from(signupCTAs).forEach(function(cta) { //cta.style.display = 'none'; }); } if (isSignedIn.length > 0) { Array.from(isSignedIn).forEach(function(cta) { //cta.style.display = 'none'; }); } if (isSignedInInline.length > 0) { Array.from(isSignedInInline).forEach(function(cta) { //cta.style.display = 'inline'; }); } if (educationCTAs.length > 0) { document.body.classList.add('hasAnnouncement'); Array.from(educationCTAs).forEach(function(cta) { cta.style.display = 'block'; }); } if (upgradeCTAs.length > 0) { Array.from(upgradeCTAs).forEach(function(cta) { cta.classList.add('upgrade'); }); } } } catch (e) {} // Beamer var beamer_config = { product_id : 'CIJpSEcT13796', //DO NOT CHANGE: This is your product code on Beamer selector : '.beamer-widget', /*Optional: Id, class (or list of both) of the HTML element to use as a button*/ //display : 'right', /*Optional: Choose how to display the Beamer panel in your site*/ top: 10, /*Optional: Top position offset for the notification bubble*/ //right: -10, /*Optional: Right position offset for the notification bubble*/ //bottom: 0, /*Optional: Bottom position offset for the notification bubble*/ left: 30, /*Optional: Left position offset for the notification bubble*/ //button_position: 'bottom-right', /*Optional: Position for the notification button that shows up when the selector parameter is not set*/ //icon: 'bell_lines', /*Optional: Alternative icon to display in the notification button*/ //language: 'EN', /*Optional: Bring news in the language of choice*/ //filter: 'admin', /*Optional : Bring the news for a certain role as well as all the public news*/ //lazy: false, /*Optional : true if you want to manually start the script by calling Beamer.init()*/ //alert : true, /*Optional : false if you don't want to initialize the selector*/ //delay : 0, /*Optional : Delay (in milliseconds) before initializing Beamer*/ //embed : false, /*Optional : true if you want to embed and display the feed inside the element selected by the 'selector' parameter*/ //mobile : true, /*Optional : false if you don't want to initialize Beamer on mobile devices*/ //notification_prompt : 'sidebar', /*Optional : override the method selected to prompt users for permission to receive web push notifications*/ //callback : your_callback_function, /*Optional : Beamer will call this function, with the number of new features as a parameter, after the initialization*/ //onclick : your_onclick_function(url, openInNewWindow), /*Optional : Beamer will call this function when a user clicks on a link in one of your posts*/ //onopen : your_onopen_function, /*Optional : Beamer will call this function when opening the panel*/ //onclose : your_onclose_function, /*Optional : Beamer will call this function when closing the panel*/ //---------------Visitor Information--------------- //user_firstname : "firstname", /*Optional : Input your user firstname for better statistics*/ //user_lastname : "lastname", /*Optional : Input your user lastname for better statistics*/ user_email : user.email ? user.email : null, /*Optional : Input your user email for better statistics*/ //user_id : "user_id" /*Optional : Input your user ID for better statistics*/ }; document.addEventListener('DOMContentLoaded', function () { if (user && user.email) { $crisp.push(["set", "user:email", [user.email]]); } const talkToSalesBtn = document.getElementById('talk-to-sales'); const tryProBtn = document.getElementById('try-pro'); // Wait until Crisp is fully loaded function waitForCrisp(callback, attempts = 0) { if (window.$crisp && window.$crisp.is && window.CRISP_WEBSITE_ID) { callback(); } else if (attempts < 10) { // retry up to 10 times (5 sec) setTimeout(() => waitForCrisp(callback, attempts + 1), 500); } else { console.error('Crisp SDK failed to load.'); } } function sendVisitorMessage(messageText) { $crisp.push(["set", "message:text", [messageText]]); } // Open Crisp chat and display messages function openChatAndShowMessages(data) { if (!$crisp.is("chat:visible")) { $crisp.push(["do", "chat:show"]); } if (!$crisp.is("chat:opened")) { $crisp.push(["do", "chat:open"]); } const messageCrisp = (data === "enterprise") ? "Hi, I'd like to talk to your Enterprise Sales Team. My company name is: " : "Hi, I'd like to start a trial of Gmelius Pro. My email address is:"; // Small delay ensures Crisp DOM readiness setTimeout(() => { sendVisitorMessage(messageCrisp); }, 500); } // Button click handler talkToSalesBtn.addEventListener('click', function (event) { event.preventDefault(); waitForCrisp(() => openChatAndShowMessages('enterprise')); }); tryProBtn.addEventListener('click', function (event) { event.preventDefault(); waitForCrisp(() => openChatAndShowMessages('try-pro')); }); }); -->