Make Gmail your Help Desk

Wave goodbye to your legacy help desk and cluttered Google Groups. Manage support@ emails from your Gmail inbox while enjoying the efficiency of a leading ticketing software.
Customer Service

We're better working and have a better customer service thanks to Gmelius.

We can assign different emails to members of our customer service team to provide the best experience for our customers. Our goal is to make sure that people who contact us online won't be left hanging or waiting for a response from us.
Amy
Amy
Head of Customer Success
Make Gmail your Help Desk

Deliver customer service with zero mistakes

No more duplicate replies and late answers. Gmelius offers all the transparency of a help desk, making ticket management and collaboration straightforward. Assign conversations to specific agents, change statuses of tickets, add tags, and more - all right inside a tool your team already knows, Gmail.

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Scale customer service with powerful automations

Automate the grunt work like repetitive replies, email triage or assignments of conversations. Create powerful automation rules using load-balancer and round robin algorithms. Build a shared library of customizable email templates so your agents have more time to focus on what really matters. Design and enforce SLA policies in just a few clicks.

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Make Gmail your Help Desk
Make Gmail your Help Desk

Monitor and distribute workload visually

Visualize your team workload with Kanban views directly inside your Gmail inbox. Keep track of customer queries with visual pipelines, and get notified of any changes in real-time.

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Gain valuable insights to improve customer satisfaction

Get visibility on vital metrics for your customer service team including first response time and average resolution time. Generate productivity reports sent weekly or monthly, analyze the performance of each agent, and ensure your SLA are met.

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Make Gmail your Help Desk
Make Gmail your Help Desk

Connect your new help desk with the rest of your tools

Prevent data silos and consolidate your customer service daily operations by bringing your tools together with our bidirectional integrations and Gmelius API. Collaborate on emails from Gmail or Slack, delegate emails based on ownership in your CRM, streamline customer service calls, and so much more.

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Explore our ever-expanding universe of integrations

Gmelius connects your apps via a unique 2-way sync architecture.

Vous souhaitez créer votre propre intégration ? Consultez notre API.

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