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Scott

We're lucky to have found it!

We were looking for a way to collaborate on customer and client issues without a proliferation of email chains or people falling through the cracks and Gmelius does this really well.
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Scott
,
Small Business
Turn Gmail into a help desk for stellar customer service

Provide customer service with zero mistakes

No more insecure password sharing, endless Cc's, duplicate replies, or unanswered emails. Gmelius offers all the transparency of a help desk, making email collaboration clear and easy. Assign emails to specific teammates, change email statuses, add tags, and more - all right inside Gmail.

Turn Gmail into a help desk for stellar customer service

Put your support on auto-pilot

Automate the grunt work like repetitive replies, email triage or task assignments. Create powerful automation rules and customizable email templates so you have more time to focus on what really matters.

Turn Gmail into a help desk for stellar customer service

Monitor and distribute workload visually

Visualize your team workload with Kanban boards directly inside your inbox. Keep track of customer queries with visual pipelines, and get notified of any changes in real-time.

Turn Gmail into a help desk for stellar customer service

Gain insights to improve your team's performance

Get visibility to optimize workload distribution across your team with detailed Team Analytics. Generate productivity insights, analyze the progress of each teammate, and enforce SLAs to escalate emails to high priority.

Turn Gmail into a help desk for stellar customer service

Connect your new help desk with the rest of your tools

Have multiple tools in your team's stack? Easily loop your teammates working in other apps and close tickets faster by bringing your tools together with our 2-way integrations and Gmelius API. Collaborate on emails from Gmail or Slack, delegate emails based on ownership in your CRM, streamline customer service calls, and so much more.

Top features for
Customer Support
teams
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Master teamwork, not another tool

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Gmelius connects
Customer Support
teams' daily tools with unique 2-way integrations.
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Connect your existing tools with our awesome integrations.

Master teamwork, not another tool. Gmelius connects your apps via a unique 2-way sync architecture, e.g., assign and reply to emails from Slack or synchronize a Gmail label with a Trello board.