Make Gmail your Help Desk
Over 10,000 teams in operations, customer service and sales trust Gmelius to increase visibility and ownership right inside Gmail.
We're better working and have a better customer service thanks to Gmelius.
Deliver customer service with zero mistakes
No more duplicate replies and late answers. Gmelius offers all the transparency of a help desk, making ticket management and collaboration straightforward. Assign conversations to specific agents, change statuses of tickets, add tags, and more - all right inside a tool your team already knows, Gmail.
Monitor and distribute workload visually
Visualize your team workload with Kanban views directly inside your Gmail inbox. Keep track of customer queries with visual pipelines, and get notified of any changes in real-time.
Connect your new help desk with the rest of your tools
Prevent data silos and consolidate your customer service daily operations by bringing your tools together with our bidirectional integrations and Gmelius API. Collaborate on emails from Gmail or Slack, delegate emails based on ownership in your CRM, streamline customer service calls, and so much more.