A Helpdesk in Gmail for Customer Support Teams | Gmelius
Trusted by amazing teams worldwide
Consolidate your help desk inside Gmail and Slack💡
Easily manage your support@ email address with shared inboxes. Gmelius turns emails into tickets and ensure you can assign them to team members in one click.
Collaborate with your team and unify communication 🙌
Communicate behind the scenes with private email notes. No more external chat tools, or Cc’s and Forwards that clutter inboxes.
Put your support on auto-pilot ✅
Automate your processes with drip sequences and smart follow-ups.
Turn your most effective and repetitive emails into templates you can personalize, optimize, and share with your support agents.
Deliver error-proof customer service 🏆
No more mistakes like duplicate and colliding emails or ignored customers. Your team members’ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.
Moreover, every support agent knows when her replies are read by your customers thanks to our email tracking suite.
Create SLA rules to monitor team performance 📈
Gmelius provides you with SLA reporting, giving you the base to measure your team’s performance.
Bring your company back together thanks to a unique 2-way sync between your daily applications...
