Make Gmail your Help Desk

Wave goodbye to your legacy help desk and cluttered Google Groups. Manage support@ emails from your Gmail inbox while enjoying the efficiency of a leading ticketing software.

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Over 10,000 teams in operations, customer service and sales trust Gmelius to increase visibility and ownership right inside Gmail.

We're better working and have a better customer service thanks to Gmelius.

We can assign different emails to members of our customer service team to provide the best experience for our customers. Our goal is to make sure that people who contact us online won't be left hanging or waiting for a response from us.

Amy

Head of Customer Success

Deliver customer service with zero mistakes

No more duplicate replies and late answers. Gmelius offers all the transparency of a help desk, making ticket management and collaboration straightforward. Assign conversations to specific agents, change statuses of tickets, add tags, and more - all right inside a tool your team already knows, Gmail.

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Scale customer service with powerful automations

Automate the grunt work like repetitive replies, email triage or assignments of conversations. Create powerful automation rules using load-balancer and round robin algorithms. Build a shared library of customizable email templates so your agents have more time to focus on what really matters. Design and enforce SLA policies in just a few clicks.

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Monitor and distribute workload visually

Visualize your team workload with Kanban views directly inside your Gmail inbox. Keep track of customer queries with visual pipelines, and get notified of any changes in real-time.

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Gain valuable insights to improve customer satisfaction

Get visibility on vital metrics for your customer service team including first response time and average resolution time. Generate productivity reports sent weekly or monthly, analyze the performance of each agent, and ensure your SLA are met.

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Connect your new help desk with the rest of your tools

Prevent data silos and consolidate your customer service daily operations by bringing your tools together with our bidirectional integrations and Gmelius API. Collaborate on emails from Gmail or Slack, delegate emails based on ownership in your CRM, streamline customer service calls, and so much more.

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Explore our ever-expanding universe of integrations

Gmelius connects your apps via a unique 2-way sync architecture.

Gmail

Channel

Collaborate on emails and projects right from Gmail. No more Cc's or forwards, colliding emails or missed opportunities.

Google Calendar

Calendar

With Gmelius' Google Calendar integration your teams' projects, meetings and tasks become organized with a consolidated view in your Calendars.

Google Groups

Channel

Easily turn Google Groups into powerful shared inboxes with Gmelius. Wave goodbye to email overload and say hello to frictionless collaboration, and more.

Google Meet

Communication

Schedule Google Meet meetings from Gmail with Gmelius! Insert your availability into emails, add pre-meeting questions and sync with Google Calendar.

Google Workspace Admin

Users & Groups

Simplify user provisioning and your organization's management with a native 2-way sync between Gmelius and Google Workspace Admin.

HubSpot

CRM

Assign conversations accurately based on HubSpot CRM data and save the time and effort spent in manual email delegation.

Make

Automation

Make is a visual automation platform that lets you send information between Gmelius and thousands of apps with just a few clicks.

Nicereply

Automation

Collect feedback with CSAT, NPS or CES surveys in your signatures, email templates and automation rules.

Salesforce

CRM

Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation.

Slack

Communication

Integrate Gmelius with Slack to bolster team collaboration and remove silos by syncing your teams' communications with a unique two-way integration.

Trello

Project Management

Import your Trello boards into Gmail or sync your emails with Trello boards. Collaborate in real time without switching from Gmail to Trello and back.

Zapier

Automation

Integrate Gmelius with your favorite tools through Zapier. Build custom automation workflows and wave goodbye to endless app-switching.