Provide customer service with zero mistakes
No more insecure password sharing, endless Cc's, duplicate replies, or unanswered emails. Gmelius offers all the transparency of a help desk, making email collaboration clear and easy. Assign emails to specific teammates, change email statuses, add tags, and more - all right inside Gmail.
Put your support on auto-pilot
Automate the grunt work like repetitive replies, email triage or task assignments. Create powerful automation rules and customizable email templates so you have more time to focus on what really matters.
Monitor and distribute workload visually
Visualize your team workload with Kanban boards directly inside your inbox. Keep track of customer queries with visual pipelines, and get notified of any changes in real-time.
Gain insights to improve your team's performance
Get visibility to optimize workload distribution across your team with detailed Team Analytics. Generate productivity insights, analyze the progress of each teammate, and enforce SLAs to escalate emails to high priority.
Connect your new help desk with the rest of your tools
Have multiple tools in your team's stack? Easily loop your teammates working in other apps and close tickets faster by bringing your tools together with our 2-way integrations and Gmelius API. Collaborate on emails from Gmail or Slack, delegate emails based on ownership in your CRM, streamline customer service calls, and so much more.
Easily manage group emails like support@, sales@ or any other team email right from Gmail or Slack. Shared inboxes replace your Google Groups or help desk and let you work together on email.
Any email can lead to a task. Any teammate may need help at some point. Convert any conversation into a task card and organize teamwork visually with Kanban boards that live where you work.
Let your teammates focus on what matters by automating your company's daily workflow with smart but powerful rules. Make your team happy with a new recruit: our workflow bot "Gmeliot".
Turn your most effective and repetitive emails into Gmail templates you can personalize and share with your team. You'll save hours on copy-pasting and editing emails by inserting templates in seconds.
How many times have you wondered what happened to an email after you sent it? Gmelius notifies you as soon as a message is opened or a link clicked thanks to a complete email tracking suite.