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Customer Support Made Simple

Replace your bloated Help Desk and empower your team to deliver excellent customer support right from Gmail and Slack. Assign tickets, add notes, create templates and automate your processes.

August 2019
This Y Combinator company is the next big trend in tech.
Gmelius Reviews G2CROWD
The most used collaboration tool in our office!
Gmelius Reviews CHROMEWEBSTORE
We found a match with the needs of our remote team.
Gmelius is a leader in Shared Inbox on G2 Gmelius is a leader in Shared Inbox on G2 Gmelius is a leader in Shared Inbox on G2

Why is Gmelius loved by thousands of companies?

Instead of displaying logos of our well-known customers 😁 let's focus on what matters, that is:
We integrate with your apps ¡ You can use Gmelius for free ¡ We're pioneers of our space


Turn Gmail and Slack into your company’s help desk

Easily manage your [email protected] email address with shared inboxes. Gmelius turns emails into tickets and ensure you can assign them to team members in one click.

Shared Inbox

Collaborate with your team and unify communication history

Communicate behind the scenes with private email notes. No more external chat tools, or Cc’s and Forwards that clutter inboxes.

Email notes

Put your support on auto-pilot

Automate your processes with drip sequences and smart follow-ups.

Turn your most effective and repetitive emails into templates you can personalize, optimize, and share with your support agents.

Templates

Deliver error-proof customer service

No more mistakes like duplicate and colliding emails or ignored customers. Your team members’ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.

Moreover, every support agent knows when her replies are read by your customers thanks to our email tracking suite.

Email Tracking

Create SLA rules to monitor team performance

Gmelius provides you with SLA reporting, giving you the base to measure your team’s performance.

Install Gmelius for the best helpdesk software

Replace your bloated Help Desk and empower your team to deliver excellent customer support right from Gmail and Slack. Assign tickets, add notes, create templates and automate your processes.

Keep your teams, tools and processes in sync. View plans