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A Helpdesk in Gmail for Customer Support Teams | Gmelius

Consolidate your help desk inside Gmail and Slack💡

Easily manage your support@ email address with shared inboxes. Gmelius turns emails into tickets and ensure you can assign them to team members in one click.

A Helpdesk in Gmail for Customer Support Teams | Gmelius

Collaborate with your team and unify communication 🙌

Communicate behind the scenes with private email notes. No more external chat tools, or Cc’s and Forwards that clutter inboxes.

A Helpdesk in Gmail for Customer Support Teams | Gmelius

Put your support on auto-pilot ✅

Automate your processes with drip sequences and smart follow-ups.

Turn your most effective and repetitive emails into templates you can personalize, optimize, and share with your support agents.

A Helpdesk in Gmail for Customer Support Teams | Gmelius

Deliver error-proof customer service 🏆

No more mistakes like duplicate and colliding emails or ignored customers. Your team members’ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.

Moreover, every support agent knows when her replies are read by your customers thanks to our email tracking suite.

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A Helpdesk in Gmail for Customer Support Teams | Gmelius

Create SLA rules to monitor team performance 📈

Gmelius provides you with SLA reporting, giving you the base to measure your team’s performance.

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