Consolidate your help desk inside Gmail and Slack
Easily manage your support@ email address with shared inboxes. Gmelius turns emails into tickets and ensure you can assign them to team members in one click.
Collaborate with your team and unify communication
Communicate behind the scenes with private email notes. No more external chat tools, or Cc’s and Forwards that clutter inboxes.
Put your support on auto-pilot
Automate your processes with drip sequences and smart follow-ups.
Turn your most effective and repetitive emails into templates you can personalize, optimize, and share with your support agents.
Deliver error-proof customer service
No more mistakes like duplicate and colliding emails or ignored customers. Your team members’ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.
Moreover, every support agent knows when her replies are read by your customers thanks to our email tracking suite.
Easily manage group emails like support@, sales@ or any other team email right from Gmail or Slack. Shared inboxes replace your Google Groups or help desk and let you work together on email.
Any email can lead to a task. Any teammate may need help at some point. Convert any conversation into a task card and organize teamwork visually with Kanban boards that live where you work.
Let your teammates focus on what matters by automating your company's daily workflow with smart but powerful rules. Make your team happy with a new recruit: our workflow bot "Gmeliot".
Chat and collaborate on emails in real-time without leaving Gmail, or Slack. Email Notes make it possible to add context to any email conversation, and get instant feedback.
Turn your most effective and repetitive emails into Gmail templates you can personalize and share with your team. You'll save hours on copy-pasting and editing emails by inserting templates in seconds.