Customer Support Made Simple
Replace your bloated Help Desk and empower your team to deliver excellent customer support right from Gmail and Slack. Assign tickets, add notes, create templates and automate your processes.
Turn Gmail and Slack into your companyâs help desk
Easily manage your [email protected] email address with shared inboxes. Gmelius turns emails into tickets and ensure you can assign them to team members in one click.
Collaborate with your team and unify communication history
Communicate behind the scenes with private email notes. No more external chat tools, or Ccâs and Forwards that clutter inboxes.
Put your support on auto-pilot
Automate your processes with drip sequences and smart follow-ups.
Turn your most effective and repetitive emails into templates you can personalize, optimize, and share with your support agents.
Deliver error-proof customer service
No more mistakes like duplicate and colliding emails or ignored customers. Your team membersâ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.
Moreover, every support agent knows when her replies are read by your customers thanks to our email tracking suite.
Create SLA rules to monitor team performance
Gmelius provides you with SLA reporting, giving you the base to measure your teamâs performance.