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Deliver Customer Support from Gmail
Empower your team to deliver excellent customer support without having to leave their inbox.
Trusted by thousands of teams
Loved by 100,000+ professionals across the globe.
August 2019
"This Y Combinator company is the next big trend in tech."
"The most used collaboration tool in our office!"
"We found a match with the needs of our team."
Turn Gmail into your company’s help desk
Easily manage your [email protected] email address with shared inboxes. Turn emails into tickets and assign them to team members in one click.
Collaborate with your team
Communicate behind the scenes with private email notes. No more external chat tools, or Cc’s and Forwards that clutter inboxes.
Put your support on auto-pilot
Automate your processes; from shareable email templates to drip sequences with smart follow-ups.
Deliver error-proof customer service
No more mistakes like duplicate and colliding emails or ignored customers. Your team members’ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.
Create SLA rules to monitor team performance
Gmelius provides you with SLA reporting, giving you the base to measure your team’s performance.