Gmail Shared Inbox and Helpdesk for Customer Support
Turn Gmail into a help desk for stellar customer service
10,000 teams reinvented the way they use Email.
Featured as the next big trend in tech by Forbes. #futureofwork
We're lucky to have found it!
Provide customer service with zero mistakes
No more insecure password sharing, endless Cc's, duplicate replies, or unanswered emails. Gmelius offers all the transparency of a help desk, making email collaboration clear and easy. Assign emails to specific teammates, change email statuses, add tags, and more - all right inside Gmail.
Put your support on auto-pilot
Automate the grunt work like repetitive replies, email triage or task assignments. Create powerful automation rules and customizable email templates so you have more time to focus on what really matters.
Monitor and distribute workload visually
Visualize your team workload with Kanban boards directly inside your inbox. Keep track of customer queries with visual pipelines, and get notified of any changes in real-time.
Gain insights to improve your team's performance
Get visibility to optimize workload distribution across your team with detailed Team Analytics. Generate productivity insights, analyze the progress of each teammate, and enforce SLAs to escalate emails to high priority.
Connect your new help desk with the rest of your tools
Have multiple tools in your team's stack? Easily loop your teammates working in other apps and close tickets faster by bringing your tools together with our 2-way integrations and Gmelius API. Collaborate on emails from Gmail or Slack, delegate emails based on ownership in your CRM, streamline customer service calls, and so much more.
Master teamwork, not another tool
