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A Helpdesk in Gmail for Customer Support Teams

Consolidate your help desk inside Gmail and Slack

Easily manage your support@ email address with shared inboxes. Gmelius turns emails into tickets and ensure you can assign them to team members in one click.

A Helpdesk in Gmail for Customer Support Teams

Collaborate with your team and unify communication

Communicate behind the scenes with private email notes. No more external chat tools, or Cc’s and Forwards that clutter inboxes.

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A Helpdesk in Gmail for Customer Support Teams

Put your support on auto-pilot

Automate your processes with drip sequences and smart follow-ups.

Turn your most effective and repetitive emails into templates you can personalize, optimize, and share with your support agents.

A Helpdesk in Gmail for Customer Support Teams

Deliver error-proof customer service

No more mistakes like duplicate and colliding emails or ignored customers. Your team members’ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.

Moreover, every support agent knows when her replies are read by your customers thanks to our email tracking suite.

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A Helpdesk in Gmail for Customer Support Teams

Create SLA rules to monitor team performance

Gmelius provides you with SLA reporting, giving you the base to measure your team’s performance.

Get started! It's free
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Master teamwork, not another tool

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Gmelius connects
Customer Support
teams' daily tools with unique 2-way integrations.
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