Communicate behind the scenes with private email notes. No more external chat tools, or Cc’s and Forwards that clutter inboxes.
Automate your processes with drip sequences and smart follow-ups.
Turn your most effective and repetitive emails into templates you can personalize, optimize, and share with your support agents.
No more mistakes like duplicate and colliding emails or ignored customers. Your team members’ avatar will show when they are viewing a ticket. And their ellipsis icon will pulse in real-time as they are replying.
Moreover, every support agent knows when her replies are read by your customers thanks to our email tracking suite.
Gmelius provides you with SLA reporting, giving you the base to measure your team’s performance.