Customer Support Help Desk Built for Gmail

Deliver customer service with zero mistakes

No more duplicate replies and late answers. Gmelius offers all the transparency of a help desk, making ticket management and collaboration straightforward. Assign conversations to specific agents, change statuses of tickets, add tags, and more - all right inside a tool your team already knows, Gmail.

Scale customer service with powerful automations

Automate the grunt work like repetitive replies, email triage or assignments of conversations. Create powerful automation rules using load-balancer and round robin algorithms. Build a shared library of customizable email templates so your agents have more time to focus on what really matters. Design and enforce SLA policies in just a few clicks.

You spend 3 hours a day in your inbox.
Gmelius helps you cut that by 1 hour, every single day.

Meet your new AI Assistant: Meli^✦

Meli works 24/7 right inside Gmail and across your Google Workspace apps helping you reclaim an hour every day.

Try Meli for free

7 days free trial

Takes 60 seconds

Integrates into Gmail

Meli^✦ drafts your responses

Each time you open Gmail, Meli has your replies ready, written in your tone, tailored to the context, and based on insights from thousands of your past emails.

Spend 5 seconds reviewing instead of 5 minutes figuring out a reply.

Meli^✦ sorts your emails

Your inbox, perfectly organized. Meli categorizes messages into actionable labels and filters out noise like marketing and outreach emails, so you focus only on what matters.

Focus on what requires your attention and automate the rest.

Meli^✦ plans your day

From summarizing client conversations to mapping your day ahead, Meli ensures you start every morning with clarity.

Chat with Meli to reschedule a meeting, reach inbox zero, or summarize previous conversations with a client.

Meli by Gmelius, your AI Executive Assistant

Meli^✦ dispatches your emails

No time to reply or not the right person? Meli routes emails to the right teammate, instantly and intelligently.

Assign conversations to the right stakeholders and streamline your operations by rolling out Meli across your team.

AI Disclaimer: Gmelius is an official Google Partner and leverages Google's Gemini latest models to power AI-driven email features. Your data remains confidential, is securely processed, and is never used to train AI models.

Make Gmail your Help Desk

Deliver customer service with zero mistakes

Scale customer service with powerful automations

Monitor and distribute workload visually

Gain valuable insights to improve customer satisfaction