Make Gmail your Help Desk
Deliver customer service with zero mistakes
No more duplicate replies and late answers. Gmelius offers all the transparency of a help desk, making ticket management and collaboration straightforward. Assign conversations to specific agents, change statuses of tickets, add tags, and more - all right inside a tool your team already knows, Gmail.
Scale customer service with powerful automations
Automate the grunt work like repetitive replies, email triage or assignments of conversations. Create powerful automation rules using load-balancer and round robin algorithms. Build a shared library of customizable email templates so your agents have more time to focus on what really matters. Design and enforce SLA policies in just a few clicks.
Monitor and distribute workload visually
Visualize your team workload with Kanban views directly inside your Gmail inbox. Keep track of customer queries with visual pipelines, and get notified of any changes in real-time.
Gain valuable insights to improve customer satisfaction
Get visibility on vital metrics for your customer service team including first response time and average resolution time. Generate productivity reports sent weekly or monthly, analyze the performance of each agent, and ensure your SLA are met.
Connect your new help desk with the rest of your tools
Prevent data silos and consolidate your customer service daily operations by bringing your tools together with our bidirectional integrations and Gmelius API. Collaborate on emails from Gmail or Slack, delegate emails based on ownership in your CRM, streamline customer service calls, and so much more.
