Try the Best Kayako Alternative

Reinvent teamwork with:

1 shared inbox

10 shared

3 automations

Unlimited email templates

Assign, comment & @mention

Workload distribution & SLAs

Auto-responder

Collision detection

7-day Analytics

Growth

The plan to collaborate and automate at scale

$24

per user
per month

Everything in Plus, and:

15 shared inboxes

50 shared

Unlimited automations

Unlimited email sequences

Drip campaigns & mail merge

90-day Analytics + Tag analytics

Manager role

Gmelius API

Zapier integration

Enterprise

The tier for organizations with bigger needs

$69

per user
per month

Over 50 seats? Contact us

Everything in Growth, and:

Unlimited shared inboxes

Unlimited shared

Teams & Groups of any size

Custom roles and permissions

Advanced admin controls

G Suite Admin sync

Custom reports

Onboarding training

Plus

Shared workspaces to transform collaboration

per user
per month

Reinvent teamwork with:

1 shared inbox

10 shared

3 automations

Unlimited shared email drafts

Unlimited email templates

Assign, comment & @mention

Workload distribution & SLAs

Auto-responder

Collision detection

7-day Analytics

Growth

The plan to collaborate and automate at scale

$19

per user
per month

Everything in Plus, and:

15 shared inboxes

50 shared

Unlimited automations

Unlimited email sequences

Drip campaigns & mail merge

90-day Analytics + Tag analytics

Manager role

Gmelius API

Zapier integration

Enterprise

The tier for organizations with bigger needs

$49

per user
per month

Start 14-day trial of Growth

Over 50 seats? Contact us

Everything in Growth, and:

Unlimited shared inboxes

Unlimited shared

Teams & Groups of any size

Custom roles and permissions

Advanced admin controls

G Suite Admin sync

Custom reports

Onboarding training

All plans include

Meeting scheduler and email tracking

Mobile apps for iOS & Android

Essential integrations

Upgrade now

Request a demo

No credit card required

Full plan comparison

Plus

Growth

Enterprise

Team collaboration

Maximum number of users on plan

unlimited

Shared inboxes

unlimited

Shared workspaces (Gmail labels or Kanban boards)

unlimited

Email sharing and delegation

Unlimited shared drafts Beta

Unlimited shared email drafts Beta

Collision detection

Shared email templates

Email notes and comments

Collision detection

@Mention teammates

@Mention teammates via notes

Attachments and Loom recordings in notes

Analytics

7-day window

90-day window

5-month window

Tag analytics

Business hours in analytics

Admin and user roles

Team tags

Permalinks

Manager role

Custom roles and permissions

Groups and sub-teams

Advanced Admin controls

Google Workspace Admin sync

Workflow automation

Solo Kanban boards (e.g., inbox board)

Email notes and comments

Email templates

Email sequences

Workflow automation rules and SLAs

Auto-assignments

Instant meeting scheduler

Public meeting pages

Meeting reminders

Campaigns (Mail Merge)

Drip campaigns

Email tracking

Unlimited tracking

Track by default

Real-time notifications

Activity streams

No "Sent with Gmelius"

Per-recipient email tracking

Team activity reports

Integrations

Gmail

Slack

Trello

Zoom

Loom

Google Meet

Google Calendar

Mobile Apps

Google Group

Google Groups

Zapier

Asana (soon)

Gmelius API

Google Workspace (G Suite) Admin

Support and training

Gmelius University video learning

Self-service support

Email and in-app support

Email support

Consolidated billing

Priority support

Team onboarding (qualified annual contracts)

In-app live support

Remote live support via Zoom

Team onboarding (qualified annual contracts)

Remote live support

Dedicated account manager

Uptime SLA

Why they chose Gmelius vs. Kayako

Why they chose Gmelius

Great collaboration tool for Gmail!

Gmelius allows you to have a shared Gmail inbox across the team, great for customer-facing teams that need to be always on.

User in Information Technology and Services

Small Business

Easy-to-use tool to manage your emails

There is no risk of sending two responses to the customer from two different people.

User in E-learning

Mid-Market

We're lucky to have found it!

We were looking for a way to collaborate on customer and client issues without a proliferation of email chains or people falling through the cracks and Gmelius does this really well.

Scott J.

Small Business

Why they chose Gmelius vs. Kayako

Why they chose Gmelius

A must for teams sharing workload

We were looking for a more affordable option after Hiver raising their rates. Gmelius has proven to have just about all the options we were accustomed to using in Hiver. We are able to share workloads using the shared labels. This helps us handle things as a team and pick up where each other left off.

Christy

Operations Manager

Excellent tool for workflows in a team environment

I've been a user of Hiver in the past in my organization until we recently switched to using Gmelius. Gmelius is unique and very simple to use and offers a bit more features over many competitors.

Michael

Small Business

Gmelius drives 20% YOY growth

Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.