Try the Best Kayako Alternative

Gmelius is the #1 collaboration platform for Gmail.

Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can try Gmelius for free and we don't limit the number of channels.
#1 Alternative to Kayako | Your Help Desk in Gmail#1 Alternative to Kayako | Your Help Desk in Gmail

Why they chose Gmelius over Kayako

Why they chose Gmelius

A must for teams sharing workload
****Star half*

We were looking for a more affordable option after Hiver raising their rates. Gmelius has proven to have just about all the options we were accustomed to using in Hiver. We are able to share workloads using the shared labels. This helps us handle things as a team and pick up where each other left off.

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Alternative Hiver - Christy J
Christy
Christy
Operations Manager
Excellent tool for workflows in a team environment
****Star half*

I've been a user of Hiver in the past in my organization until we recently switched to using Gmelius. Gmelius is unique and very simple to use and offers a bit more features over many competitors.

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Alternative Hiver - Michael
Michael
Michael
Small Business
Gmelius drives 20% YOY growth
****Star half*

Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.

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Damian
Damian
Damian
CEO

Why they chose Gmelius over Kayako

Why they chose Gmelius

Gmelius is a great tool to help you tackle your Gmail Inbox
****Star half*

I enjoy being able to customize the appearance and organization of my Gmail inbox.

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Custom Views - Alexandra
Alexandra
Alexandra
Founder
It is a great everyday tool to follow up tasks. It has many features that are really cool.
****Star half*

I have the ability to manage multiple emails at the same time, being beneficial for the operations team to handle requests faster.

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Custom Views - Rafael
Rafael
Rafael
Dispatch Supervisor
Absolutely Awesome Software
****Star half*

Gmelius is awesome. It allows me to customize my inbox, and create to do lists, email templates, and email categories.

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Custom Views - Ryan
Ryan
Ryan
Data Analyst

Simplify customer success.

Gmelius is the first collaboration platform designed for G Suite. Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Explore our suite of features

Bring your tools and teams together.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Discover unique 2-way integrations

Let your team focus on what matters.

Gmelius does not reinvent your inbox... no need for that! We reinvent teamwork by empowering Gmelians to stay on top of things, from anywhere.

Read our customer stories

Kayako

Gmelius

Shared inboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Works in your existing tools, e.g., Gmail
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Unlimited channels
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Shared Gmail labels
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Mail Merge and drip campaigns
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Project management and Kanban view
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2-way integrations with Slack, Trello, G Suite, ...
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Security
Stores your emails
Does not store your emails
Y Combinator backed company
YC S14
YC S19

Kayako

Gmelius

Shared Mailboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Shared Gmail labels
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Unlimited shared inboxes
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Project management and Kanban view
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Meeting scheduler
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Email tracking and outreach automation
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API and 2-way integrations with Slack, Trello, ...
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Cross-domain support
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Mobile apps
Just for shared inboxes
Full email clients

Kayako

Gmelius Logo

Gmelius

Receive emails in a team inbox
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Send emails from the shared inbox address
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Email delegation and assignment
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Conversation status and ticketing
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Automation rules and SLA
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Notes and @mention
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Collision detection
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Team analytics
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Kanban view
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2-way integrations
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Gmelius costs a lot less than inefficient email management.

Spend your time generating revenue, not managing your inbox.
Try Gmelius free for 7 days.

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🤔 Choose the best plan for your team

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Flex

For a small team who gets started with email collaboration and workflow automation.
$15
for your whole team 🤯
per month
Select the best tier for your team below:
Thank you! Your submission has been received!
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Purchase now
Start Free Trial
* Additional shared email or rule execution will be billed $0.25

Growth

For teams with growing needs in process automation and email management.
$24
per user
per month if billed yearly
$29 per user per month if billed monthly

Pro

For fast-paced teams with advanced email operations. Over 50 users? Contact us
$36
per user
per month if billed yearly
$45 per user per month if billed monthly

Compare all plans


Flex
From $15 per month billed monthly
Growth
$24 per user/month billed yearly
$29 per user/month billed monthly
Pro
$36 per user/month billed yearly
$45 per user/month billed monthly

Collaboration

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Workspaces (Gmail labels or Shared Inboxes)
Workspaces
Unlimited
Unlimited
Unlimited
Users
Users
Up to 10
Unlimited
Unlimited
Shared conversations per month
Shared conversations
From 100 to 2,000 included
Up to 10,000 included
Unlimited
Shared email drafts
Shared email drafts
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Collision detection
Collision detection
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Notes & @Mention
Notes & @Mention
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Assignments
Assignments
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Permalinks
Permalinks
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Notes attachments
Custom views
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Board views
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Manager role
Notes attachments
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Admin role
Clear icon
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Custom roles and permissions
Custom roles and permissions
Clear icon
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Teams and sub-teams
Teams and sub-teams
Clear icon
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Advanced Admin controls
Advanced Admin controls
Clear icon
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Automations

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Rules executions per month
Rule executions
From 100 to 2,000 included
Unlimited
Unlimited
Automatic responder
Automatic responder
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Assignment via rules
Assignment via rules
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SLA automation rules
SLA automation rules
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Load balancer
Load balancer
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Round robin assignment
Round robin assignment
Clear icon
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Email templates
Email templates
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Templates attachments
Templates attachments
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Email sequences
Email sequences
Clear icon
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Meeting scheduler
Meeting scheduler
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Meeting reminders
Meeting reminders
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Email campaigns & mail merge
Email campaigns & mail merge
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Analytics

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Reporting window
Reporting window
3-month
3-month
6-month
Conversation reports
Conversation reports
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User reports
User reports
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Productivity reports
Productivity reports
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Tags reports
Tags reports
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Email reports (digests sent weekly or monthly)
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Business hours
Business hours
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Data export (csv)
Data export (csv)
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Integrations & API

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Gmail
Gmail
Gmail
Gmail
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Google Group Logo
Google Group
Google Group Logo
Google Groups
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Google Calendar Icon
Google Calendar
Google Calendar Icon
Google Calendar
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Google Meet Logo
Google Meet
Google Meet Logo
Google Meet
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Zoom
Zoom
Loom Logo
Loom
Slack
Slack
Slack
Slack
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Trello
Trello
Trello
Trello
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Zapier
Zapier
Zapier
Zapier
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Gmelius icon
Gmelius API
Gmelius icon
Gmelius API
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G Suite logo
Google Workspace sync
G Suite logo
Google Workspace sync
Clear icon
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Support and training

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University learning
Onboarding assistance
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University learning
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Self-service support
Self-service support
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Email support
Email support
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Consolidated billing
Consolidated billing
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Priority support
Priority email support
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In-app live support
In-app live support
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Zoom live support
Zoom live support
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Dedicated account manager
Dedicated account manager
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Uptime SLA
Uptime SLA
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Mobile apps

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Android
Android
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iOS
iOS
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Data Security

One last reason to seek a

Kayako

alternative...

Unlike
Kayako
, Gmelius’ infrastructure has been designed to ensure the content of your conversations is not stored on external databases.

At a time where compliance with privacy regulations such as the GDPR and California Privacy Act (CCPA) become vital for your business, Gmelius offers an alternative to
Kayako
by preventing any data dispersion, and the associated risks such dispersion implies for your customers.
Shared Labels

One last reason to seek a

Kayako

alternative...

Unlike Hiver, Gmelius allows you to share Gmail Labels with other team members. Hiver is great to fix issues with the management of group emails. However, email collaboration does not stop there. Gmelius offers a more complete alternative to Hiver by letting you share Gmail labels, so that your projects, clients, pipelines can be easily managed as a team.