Craft ideal customer responses with shared email drafts
Over 10k teams in operations, customer service and sales trust Gmelius to increase visibility and ownership right inside Gmail.
Collaborate on email drafts with your team
Need a second pair of eyes before replying to your customer? Share email drafts with your teammates for revision without having to resend different versions outside of your inbox.
Remain in the know to avoid double replies
With Gmelius, you not only know when your teammate is viewing or replying to an email, but you also know when somebody is editing a shared email draft in real-time.
Notify your team when their help is needed
Bring in the right teammate to work on an email draft together. Simply hit the Ping button, and selected teammates will receive an instant notification, both in Gmail and Slack.
We were looking for a way to collaborate on customer and client issues without a proliferation of email chains or people falling through the cracks and Gmelius does this really well.
There is no risk of sending two responses to the customer from two different people.
Gmelius allows you to have a shared Gmail inbox across the team, great for customer-facing teams that need to be always on.