Ultimate Guide to Artificial Intelligence (AI) for Emails
Say goodbye to spending hours drafting and managing emails. Our definitive guide explains how to use AI for email generation effectively.
Group Email vs Shared Mailbox: Which Is Best For Your Team
Group email vs shared mailbox? This comparison will explore the key differences between the two to help you determine which email solution is best for your team.
Customer Retention: 6 Tips to Improve Client Retention in 2025
Returning customers are 70% more likely to buy again, yet many businesses focus on acquisition over retention. Discover the benefits of keeping clients loyal and 6 expert tips to boost retention and ROI.
Customer Service Skills: 8 Key Qualities For Success In 2025!
Great customer service sets brands apart, driving loyalty and growth. This guide highlights eight must-have skills—like empathy, active listening, and problem-solving—to help your team deliver exceptional experiences and stand out in 2025.
Escalation Management
“I demand to speak with your manager right now!” We’ve all seen it before—whether in movies or real-life scenarios, particularly in traditional office settings. When challenges arise, a senior colleague or manager often intervenes to resolve the issue quickly. This is a classic example of escalation management. In this article, we explain escalation management, its types, why it is essential for good customer service, and how to create one.