Customer Retention: 6 Tips to Improve Client Retention in 2025
Returning customers are 70% more likely to buy again, yet many businesses focus on acquisition over retention. Discover the benefits of keeping clients loyal and 6 expert tips to boost retention and ROI.
Customer Service Skills: 8 Key Qualities For Success In 2025!
Great customer service sets brands apart, driving loyalty and growth. This guide highlights eight must-have skills—like empathy, active listening, and problem-solving—to help your team deliver exceptional experiences and stand out in 2025.
Escalation Management
“I demand to speak with your manager right now!” We’ve all seen it before—whether in movies or real-life scenarios, particularly in traditional office settings. When challenges arise, a senior colleague or manager often intervenes to resolve the issue quickly. This is a classic example of escalation management. In this article, we explain escalation management, its types, why it is essential for good customer service, and how to create one.
When Was Gmail Invented?
Discover the history of Gmail. From its 2004 launch to becoming the world’s leading email service, explore Gmail’s evolution, groundbreaking features, and memorable moments in its journey.
What Does CC Mean in Email? Understanding CC and BCC
Whether you’re looking to improve transparency, maintain privacy, or streamline email communication, learn in this quick guide how to use CC and BCC effectively with practical examples and best practices.
Onboarding Emails for New Employees: 15 Ready-to-Use Templates
Discover the best onboarding email sequences for new hires with ready-to-use templates. Learn how tech startups, big corporations, and SMEs can create engaging 5-email onboarding flows to welcome and integrate new team members seamlessly.