Every email thread in a Gmelius shared inbox comes with its own unique permalink. This permanent link allows team members to reference and revisit specific conversations instantly, without needing to search. It’s especially useful when managing high-volume inboxes or working across time zones.
Permalinks are easy to copy and paste into tools your team already uses—like Slack, WhatsApp, or project management platforms. Whether you're flagging a customer issue or syncing with a colleague, the link brings everyone to the same thread, making context-sharing fast and foolproof.
Gmelius safeguards sensitive data by limiting permalink access to shared inbox participants. Even if the link is shared outside your team, only authorized users will be able to view the thread. This ensures that every shared email stays secure, private, and compliant with your internal access controls.
When a team member clicks on a shared permalink, the conversation opens directly in their Gmail account. This integration maintains the security and integrity of your communications by ensuring that emails are viewed within the authenticated environment of each user—no downloads required.
Absolutely. Every AI-generated draft appears in your inbox for review. You can edit, personalize, or send it as-is. Nothing is sent without your approval.
The AI Email Reply Assistant is included in all Gmelius plans starting from the Growth plan.
Yes, you can disable the AI Email Reply Assistant at any time from your Gmelius settings. Once disabled, no new drafts will be generated, helping you maintain control over your inbox.
To further reduce clutter, replies are now drafted only when you're listed in the "To" field. Emails where you're only in Cc or Bcc will no longer trigger AI-generated drafts.
Yes, the assistant can be enabled for individual users or across shared inboxes, learning the context of each to deliver accurate replies at scale. Draft replies work seamlessly within shared inboxes—using Gmelius shared drafts for teams, while continuing to use standard Gmail drafts for personal inboxes.
The AI assistant automatically adapts to your natural tone based on the emails it analyzes—becoming more personalized over time. While you can’t manually set a tone, you can fine-tune its response style using the sensitivity setting, choosing between Minimal, Balanced, or High.
The email assistant can access your connected knowledge bases and public websites to generate accurate, context-aware replies. You also have the availability to update, delete, or add a knowledge base to an existing agent.
An email permalink is a unique, shareable link that directs authorized users to a specific email thread within a shared inbox. It facilitates quick access to conversations without the need to forward or duplicate messages.
Permalinks are restricted to members of the shared inbox. Even if the link is shared externally, only authorized users within your organization can access the conversation, ensuring security.
Permalinks in Gmelius do not expire by default. However, access can be revoked by removing a user's access to the shared inbox or by deleting the conversation.
If someone without the necessary permissions clicks on a permalink, they will not be able to view the conversation and may receive an error message indicating insufficient access rights.
Gmelius permalinks link to entire email threads.
Open the desired email conversation in your Gmelius shared inbox and click on the link icon to copy the permalink. You can then paste this link into any platform to share the conversation.
Yes, permalinks are secure as they require authentication. Only users with access to the shared inbox can view the linked conversation, preventing unauthorized access.
Absolutely. Permalinks can be pasted into any communication platform, such as Slack or WhatsApp, allowing team members to access the specific email thread directly.
Gmelius does not currently provide tracking for permalink access. However, since only authorized users can access the link, any activity is limited to those within the shared inbox.
Permalinks streamline communication by allowing team members to quickly access and reference specific email threads. This reduces the need for forwarding emails and ensures everyone is aligned on the conversation's context.
