Gmelius lives in Gmail and G Suite. All the features offered by Groove are there seamlessly integrated into your familiar Gmail inbox.
This means there’s a near-zero learning curve. Your support agents and managers are empowered on day one of installation!
Like Groove, Gmelius lets you manage generic email addresses such as [email protected] but also makes possible to share and convert any conversation into a support ticket.
Your team can assign emails or tickets to a specific agent, change the status, add tags, and @mention or add notes to the emails.
Today, customer's support is more than managing and replying to tickets. Companies need to put in place processes that make possible to follow and monitor all interactions a customer has with different teams, e.g., Sales, Support, Success.
Get a clear and real-time view of all interactions from a single workspace: your inbox.
Thanks to Trello-like boards, your agents can manage tickets like tasks and get a visual representation of your support pipeline.
Gmelius pioneers a new approach to help desk by making the whole support pipeline more visual and intuitive. Get started today!