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Are you still using Groove Groove ?

Gmelius is the #1 collaboration platform for G Suite.

Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can use Gmelius for free and we don't limit the number of channels.
#1 Groove Help Desk Alternative

Simplify customer success.

Gmelius is the first collaboration platform designed for G Suite. Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Explore our suite of features

Bring your tools and teams together.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Discover unique 2-way integrations

Let your team focus on what matters.

Gmelius lets you cut the busywork with powerful workflow automation rules, routing and team analytics. Stay on top of everything and make your team happier by increasing the transparency of your processes.

Read our customer stories

Groove

Gmelius

Shared Mailboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Works in your existing tools, e.g., Gmail
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Free plan
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Unlimited channels
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Shared Gmail labels
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Mail Merge and drip campaigns
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Project management and Kanban view
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2-way integrations with Slack, Trello, G Suite, ...
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Security
Stores your emails
Does not store your emails
Y Combinator backed company
YC S14
YC S19

Groove

Gmelius

Shared Mailboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Project management and Kanban view
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Free plan
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Unlimited shared inboxes
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Shared Gmail labels
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Meeting scheduler
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Email tracking and outreach automation
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2-way integrations with Slack, Trello, G Suite, ...
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Cross-domain support
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Mobile apps
Just for shared inboxes
Full email clients

Groove

Gmelius Logo

Gmelius

Receive emails in a team inbox
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Send emails from the shared inbox address
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Email delegation and assignment
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Conversation status and ticketing
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Automation rules and SLA
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Notes and @mention
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Collision detection
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Team analytics
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Kanban view
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2-way integrations
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Trusted by amazing teams worldwide

Our pricing is simple and designed to grow with you 😉

Save up to 25% yearly!

Free

The essentials to get your team up and running
$0
per user
per month
Forever Free:
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Unlimited shared inboxes *
Unlimited shared Gmail labels *
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Unlimited Kanban boards *
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Assign and @mention
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Collision detection
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Templates, tracking, meetings
Gmail
Gmail extension
G Suite logo
G Suite integration
Slack
Slack integration
Trello
Trello integration
* Limited to 100 shared conversations  or cards per team and per month.

Plus

The workspace for small teams who want more
$12
per user
per month
Everything in Free, and:
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Up to 10 users
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Unlimited shared emails
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Unlimited kanban cards
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Unlimited meeting types
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Unlimited email templates
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Priority sync
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CRM integration (Bcc)
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Consolidated billing
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Email and chat support

Enterprise

The tier for organizations with bigger needs
This plan is
billed yearly
Everything in Growth, and:
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Unlimited users
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Custom user roles
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Groups and Teams
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G Suite Admin Sync
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Advanced Admin controls
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Remote live support
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Dedicated CSM
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Onboarding training
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Uptime SLA

Free

The essentials to get your team up and running
$0
per user
per month
Forever Free:
check
Unlimited shared inboxes *
Unlimited shared Gmail labels *
check
Unlimited Kanban boards *
check
Assign and @mention
check
Collision detection
check
Templates, tracking, meetings
Gmail
Gmail extension
G Suite logo
G Suite integration
Slack
Slack integration
Trello
Trello integration
* Limited to 100 shared conversations  or cards per team and per month.

Plus

The workspace for small teams who want more
$9
per user
per month
Everything in Free, and:
check
Up to 10 users
check
Unlimited shared emails
check
Unlimited kanban cards
check
Unlimited meeting types
check
Unlimited email templates
check
Priority sync
check
CRM integration (Bcc)
check
Consolidated billing
check
Email and chat support

Enterprise

The tier for organizations with bigger needs
$49
per user
per month
Everything in Growth, and:
check
Unlimited users
check
Custom user roles
check
Groups and Teams
check
G Suite Admin Sync
check
Advanced Admin controls
check
Remote live support
check
Dedicated CSM
check
Onboarding training
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Uptime SLA
7-day free trial of Growth • Cancel anytime • No credit card required

Bring your company back together thanks to a unique 2-way sync between your daily applications...

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Data Security

Last but not least...

Unlike
Groove
, Gmelius’ infrastructure has been designed to ensure the content of your conversations is not stored on external databases.

At a time where the compliance with privacy regulations such as the GDPR and California Privacy Act (CCPA) become vital for your business, Gmelius prevents any data dispersion and the associated risks this dispersion implies for your customers.