Discover the #1 alternative to HappyFox
Gmelius is the first help desk that lives in Gmail. Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email?
Turn Gmail into a Help Desk
Gmelius lives in Gmail and G Suite. All the features offered by HappyFox are there seamlessly integrated into your familiar Gmail inbox.
This means there’s a near-zero learning curve. Your support agents and account managers are empowered on day one of installation!
Deliver exceptional customer service right from your inbox
Like HappyFox, Gmelius lets you manage generic email addresses such as [email protected] but also makes possible to share and convert any conversation into a support ticket.
Your team can assign emails or tickets to a specific agent, change the status, add tags, and @mention or add notes to the emails.
Collaboration made easy in Gmail
Today, customer's support is more than managing and replying to tickets. Companies need to put in place processes that make possible to follow and monitor all interactions a customer has with different teams, e.g., Sales, Support, Success.
Get a clear and real-time view of all interactions from a single workspace: your inbox.
Your help desk has never been so intuitive, visual, and fun.
Thanks to Trello-like boards, your agents can manage tickets like tasks and get a visual representation of your support pipeline.
Gmelius pioneers a new approach to help desk by making the whole support pipeline more visual and intuitive. Get started today!
Book your personalized demo today
Reach out to see how your team can manage projects and clients without leaving Gmail or Slack.