AI-Powered Email Routing: Automate, Dispatch, Delight

Our AI assistants automatically tag, categorize, and route incoming emails to the right stakeholders, saving your organization dozens of hours every week and significantly reducing your first-reply times.
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Introducing ✨ AI Assistants for Gmail

FAQ about our AI Reply Assistant for Gmail

Do I still have control over the replies?
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Absolutely. Every AI-generated draft appears in your inbox for review. You can edit, personalize, or send it as-is. Nothing is sent without your approval.

Is the AI Email Reply Assistant available in all Gmelius plans?
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The AI Email Reply Assistant is included in all Gmelius plans starting from the Growth plan.

Can I turn the AI Assistant off at any time?
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Yes, you can disable the AI Email Reply Assistant at any time from your Gmelius settings. Once disabled, no new drafts will be generated, helping you maintain control over your inbox.
To further reduce clutter, replies are now drafted only when you're listed in the "To" field. Emails where you're only in Cc or Bcc will no longer trigger AI-generated drafts.

Can it handle shared inboxes or multiple team members?
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Yes, the assistant can be enabled for individual users or across shared inboxes, learning the context of each to deliver accurate replies at scale. Draft replies work seamlessly within shared inboxes—using Gmelius shared drafts for teams, while continuing to use standard Gmail drafts for personal inboxes.

Can I customize how the AI Assistant writes
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The AI assistant automatically adapts to your natural tone based on the emails it analyzes—becoming more personalized over time. While you can’t manually set a tone, you can fine-tune its response style using the sensitivity setting, choosing between Minimal, Balanced, or High.

What content does the email assistant have access to?
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The email assistant can access your connected knowledge bases and public websites to generate accurate, context-aware replies. You also have the availability to update, delete, or add a knowledge base to an existing agent.

FAQ about our email permalinks

What is an email permalink?
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An email permalink is a unique, shareable link that directs authorized users to a specific email thread within a shared inbox. It facilitates quick access to conversations without the need to forward or duplicate messages.

Can I share permalinks outside of my organization?
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Permalinks are restricted to members of the shared inbox. Even if the link is shared externally, only authorized users within your organization can access the conversation, ensuring security.

Do permalinks expire or can they be revoked?
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Permalinks in Gmelius do not expire by default. However, access can be revoked by removing a user's access to the shared inbox or by deleting the conversation.

What happens if a user without access clicks on a permalink?
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If someone without the necessary permissions clicks on a permalink, they will not be able to view the conversation and may receive an error message indicating insufficient access rights.

Is it possible to share a single email message instead of an entire thread?
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Gmelius permalinks link to entire email threads.

How do I create a permalink for an email thread?
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Open the desired email conversation in your Gmelius shared inbox and click on the link icon to copy the permalink. You can then paste this link into any platform to share the conversation.

Are permalinks secure?
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Yes, permalinks are secure as they require authentication. Only users with access to the shared inbox can view the linked conversation, preventing unauthorized access.

Can I use permalinks in messaging apps like Slack or WhatsApp?
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Absolutely. Permalinks can be pasted into any communication platform, such as Slack or WhatsApp, allowing team members to access the specific email thread directly.

Can I track who has accessed a permalink?
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Gmelius does not currently provide tracking for permalink access. However, since only authorized users can access the link, any activity is limited to those within the shared inbox.

How do permalinks enhance team collaboration?
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Permalinks streamline communication by allowing team members to quickly access and reference specific email threads. This reduces the need for forwarding emails and ensures everyone is aligned on the conversation's context.

Reclaim 1 hour per day managing emails.