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Discover the #1 alternative to Kustomer

Gmelius is the first help desk that lives in Gmail. Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email?

Centralize

Gmelius makes it simple to follow conversations or find important information by giving you visibility across shared inboxes. Get looped in, and make more informed decisions.
See how with shared inboxes

Organize

Gmelius helps you take control of your daily processes. Assign conversations to your teammates, add notes to emails and distribute workload with our Trello-like boards.
Learn more about boards

Automate

Gmelius offers a unique workflow intelligence solution that lets your teams focus on what matters and automate the rest, e.g., templates, auto-responders, follow-ups, and SLA rules.
Start the journey with templates

Turn Gmail into a Help Desk

Gmelius lives in Gmail and G Suite. All the features offered by Kustomer are there seamlessly integrated into your familiar Gmail inbox.

This means there’s a near-zero learning curve. Your support agents and account managers are empowered on day one of installation!

Deliver exceptional customer service right from your inbox

Like Kustomer, Gmelius lets you manage generic email addresses such as [email protected] but also makes possible to share and convert any conversation into a support ticket.

Your team can assign emails or tickets to a specific agent, change the status, add tags, and @mention or add notes to the emails.

Collaboration made easy in Gmail

Today, customer's support is more than managing and replying to tickets. Companies need to put in place processes that make possible to follow and monitor all interactions a customer has with different teams, e.g., Sales, Support, Success.

Get a clear and real-time view of all interactions from a single workspace: your inbox.

Your help desk has never been so intuitive, visual, and fun.

Thanks to Trello-like boards, your agents can manage tickets like tasks and get a visual representation of your support pipeline.

Gmelius pioneers a new approach to help desk by making the whole support pipeline more visual and intuitive. Get started today!

Join the Gmelius era!
Unlike kustomer, Gmelius’ collaborative infrastructure has been designed and developed to ensure the content of your emails is not stored on external databases. Your emails continue to stay on Google’s servers and are never read by a human or a bot. At a time where the compliance with privacy regulations such as the GDPR and California Privacy Act (CCPA) become vital for your business, Gmelius prevents any data dispersion and the associated risks this dispersion implies for your customers.

Book your personalized demo today

Reach out to see how your team can manage projects and clients without leaving Gmail or Slack.

Simple pricing

The platform that grows with you 🙌

Free

The essentials to get your team up and running

0
per user per month
Forever free

Plus

The workspace for small teams who want more

9
per user per month

Growth

The best choice for fast growing teams

19
per user per month

Enterprise

The tier for organizations with bigger needs

49
per user per month
Simplify teamwork for free:
* Limited to 100 shared conversations / cards per team and per month
Everything in Free, and:
Everything in Plus, and:
Everything in Growth, and:
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