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Try the Best Zendesk Alternative Zendesk

Gmelius is the #1 collaboration platform for Gmail.

Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can try Gmelius for free and we don't limit the number of channels.
Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can try Gmelius for free and we don't limit the number of channels.
How to move from Zendesk Inbox to Gmail - #1 AlternativeHow to move from Zendesk Inbox to Gmail - #1 Alternative

Simplify customer success.

Simplify customer success.

Gmelius is the first collaboration platform designed for Google Workspace (formerly G Suite). Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Gmelius is the first collaboration platform designed for G Suite. Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Explore our suite of features

Bring back your tools and teams together.

Bring your tools and teams together.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Discover unique 2-way integrations

Let your team focus on what matters.

Let your team focus on what matters.

Gmelius lets you cut the busywork with powerful workflow automation rules, routing and team analytics. Stay on top of everything and make your team happier by increasing the transparency of your processes.

Gmelius lets you cut the busywork with powerful workflow automation rules, routing and team analytics. Stay on top of everything and make your team happier by increasing the transparency of your processes.

Read our customer stories

Zendesk

Gmelius

Shared inboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Works in your existing tools, e.g., Gmail
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Unlimited channels
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Shared Gmail labels
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Mail Merge and drip campaigns
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Project management and Kanban view
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2-way integrations with Slack, Trello, G Suite, ...
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Security
Stores your emails
Does not store your emails
Y Combinator backed company
YC S14
YC S19

Zendesk

Gmelius

Shared Mailboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Shared Gmail labels
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Unlimited shared inboxes
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Project management and Kanban view
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Meeting scheduler
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Email tracking and outreach automation
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API and 2-way integrations with Slack, Trello, ...
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Cross-domain support
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Mobile apps
Just for shared inboxes
Full email clients

Zendesk

Gmelius Logo

Gmelius

Receive emails in a team inbox
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Send emails from the shared inbox address
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Email delegation and assignment
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Conversation status and ticketing
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Automation rules and SLA
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Notes and @mention
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Collision detection
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Team analytics
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Kanban view
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2-way integrations
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Our pricing is simple and designed to grow with you 😉

Save up to 25% yearly!

Plus

Shared workspaces to transform collaboration
$12
per user
per month

Enterprise

The tier for organizations with bigger needs
$69
per user
per month
Purchase now
Over 50 seats? Contact us

Plus

Shared workspaces to transform collaboration
$9
per user
per month

Enterprise

The tier for organizations with bigger needs
$49
per user
per month
Purchase now
Over 50 seats? Contact us

All plans include

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Meeting scheduler and email tracking
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Mobile apps for iOS & Android
Trello
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Essential integrations
Gmail
Slack
Trello
Google Calendar Icon
Google Meet Logo
Trello

Full plan comparison

Plus
Growth
Enterprise

Team collaboration

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Maximum number of users on plan
Maximum number of users on plan
unlimited
unlimited
unlimited
Shared inboxes
Shared inboxes
1
15
unlimited
Shared workspaces (Gmail labels or Kanban boards)
Shared workspaces (Gmail labels or Kanban boards)
10
50
unlimited
Email sharing and delegation
Email sharing and delegation
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Collision detection
Shared email templates
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Email notes and comments
Collision detection
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@Mention teammates
@Mention teammates via notes
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Team analytics
Analytics
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Admin and user roles
Admin and user roles
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Team tags
Team tags
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Permalinks
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Manager role
Manager role
x
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Custom roles and permissions
Custom roles and permissions
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x
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Groups and sub-teams
Groups and sub-teams
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x
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Advanced Admin controls
Advanced Admin controls
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x
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Google Workspace Admin sync
Google Workspace Admin sync
x
x
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Workflow automation

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Solo Kanban boards (e.g., inbox board)
Solo Kanban boards (e.g., inbox board)
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Email notes and comments
Email notes and comments
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Email templates
Email templates
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Email sequences
Email sequences
1
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Workflow automation rules and SLAs
Workflow automation rules and SLAs
3
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Auto-assignments
Auto-assignments
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Instant meeting scheduler
Instant meeting scheduler
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Public meeting pages
Public meeting pages
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Meeting reminders
Meeting reminders
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Campaigns (Mail Merge)
Campaigns (Mail Merge)
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Drip campaigns
Drip campaigns
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Integrations

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Gmail
Gmail
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Slack
Slack
Slack
Slack
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Trello
Trello
Trello
Trello
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Zoom
Zoom
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Google Meet Logo
Google Meet
Google Meet Logo
Google Meet
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Google Calendar Icon
Google Calendar
Google Calendar Icon
Google Calendar
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Mobile Apps
Mobile Apps
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Google Group Logo
Google Group
Google Group Logo
Google Groups
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Zapier
Zapier
Zapier
Zapier
x
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Asana Logo
Asana (soon)
Asana Logo
Asana (soon)
x
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Gmelius API
Gmelius API
x
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G Suite logo
Google Workspace (G Suite) Admin
G Suite logo
Google Workspace (G Suite) Admin
x
x
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Why they chose Gmelius vs. Zendesk

Why they chose Gmelius

Enhanced team productivity and remote work
****Star half*

Our team has used Gmelius for close to two years and the features really enhance the productivity of our team. Collaborating with home-office staff is easy and efficient.

Read review
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Product Hunt: Jake
Jake
Jake
Founder & CEO
Gmelius drives 20% YOY growth
****Star half*

Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.

Read review
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Product Hunt: Damian
Damian
Damian
CEO
Great enhancement for our legal team's workflow
****Star half*

We were initially thinking of a separate solution like Zendesk, but were immediately fascinated when we learned about Gmelius. The biggest advantage is that we can work on our private Gmail accounts and shared Gmelius inbox simultaneously without any need to switch window, etc.

Read review
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Product Hunt: Teemu
Teemu
Teemu
Legal Councel

Why they chose Gmelius vs. Zendesk

Why they chose Gmelius

A must for teams sharing workload
****Star half*

We were looking for a more affordable option after Hiver raising their rates. Gmelius has proven to have just about all the options we were accustomed to using in Hiver. We are able to share workloads using the shared labels. This helps us handle things as a team and pick up where each other left off.

Read review
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Alternative Hiver - Christy J
Christy
Christy
Operations Manager
Excellent tool for workflows in a team environment
****Star half*

I've been a user of Hiver in the past in my organization until we recently switched to using Gmelius. Gmelius is unique and very simple to use and offers a bit more features over many competitors.

Read review
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Alternative Hiver - Michael
Michael
Michael
Small Business
Gmelius drives 20% YOY growth
****Star half*

Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.

Read review
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Product Hunt: Damian
Damian
Damian
CEO
Simplify customer success.Let your team focus on what matters.
Data Security

One last reason to seek a

Zendesk

alternative...

Unlike
Zendesk
, Gmelius’ infrastructure has been designed to ensure the content of your conversations is not stored on external databases.

At a time where compliance with privacy regulations such as the GDPR and California Privacy Act (CCPA) become vital for your business, Gmelius offers an alternative to
Zendesk
by preventing any data dispersion, and the associated risks such dispersion implies for your customers.
Simplify customer success.Let your team focus on what matters.
Shared Labels

One last reason to seek a

Zendesk

alternative...

Unlike Hiver, Gmelius allows you to share Gmail Labels with other team members. Hiver is great to fix issues with the management of group emails. However, email collaboration does not stop there. Gmelius offers a more complete alternative to Hiver by letting you share Gmail labels, so that your projects, clients, pipelines can be easily managed as a team.