Clear audit trail and ownership on every conversation
Delegated mailboxes and distribution lists make it impossible for your team to coordinate and track who is working on what. With Gmelius, your entire team has full visibility on all inbound emails. Assignments leave zero room for double replies and conflicting information.
Take internal conversation out of email threads
Collaborate without a single CC or BCC. Use notes and @mentions to chat internally directly on email threads. Ask questions, chase down answers, and keep orders moving along without customers seeing.
Automate the activities that slow your team down
Improve turnaround time with Gmelius' Workflow automation. Instead of spending hours sorting through and triaging your inbox, set up Rules to route requests to the correct team, send autoresponders to common client inquiries, enforce SLAs to escalate emails to high priority.
Get insights for better business decisions
Track business-critical metrics with Gmelius' Team Reports. Armed with this data, you can set realistic expectations for your customers, set team benchmarks, and make informed decisions for the future.
Easily manage group emails like support@, sales@ or any other team email right from Gmail or Slack. Shared inboxes replace your Google Groups or help desk and let you work together on email.
Any email can lead to a task. Any teammate may need help at some point. Convert any conversation into a task card and organize teamwork visually with Kanban boards that live where you work.
Let your teammates focus on what matters by automating your company's daily workflow with smart but powerful rules. Make your team happy with a new recruit: our workflow bot "Gmeliot".
Chat and collaborate on emails in real-time without leaving Gmail, or Slack. Email Notes make it possible to add context to any email conversation, and get instant feedback.