How to Streamline your Customer Service Process with Gmail and Gmelius

Creating an email address enquiries@ for your business on Google Workspace can be accomplished in three main ways: through a Google Group, as a Primary Account or as an Alias. Here's how you can do it:

<h3>1. Google Group</h3><ul><li>Start by logging into your Google Workspace Admin Console</li><li>Click on 'Groups'</li><li>Click on '+' to create a new group</li><li>Provide the necessary details, including the Group email (enquiries@)</li><li>Add members to the group</li><li>Define the access level for each member</li><li>Save changes to create your enquiries@ Google Group</li></ul>

<h3>2. Primary Account</h3><ul><li>Login to your Google Workspace Admin Console</li><li>Click on 'Users'</li><li>Click on '+ Add New User'</li><li>Fill out the details including First and Last Name, Primary Email (enquiries@)</li><li>Set a password for the account or let Google auto-generate one</li><li>Click on 'Add New User' to finalize the setup</li></ul>

<h3>3. Alias</h3><ul><li>Access your Google Workspace Admin Console</li><li>Click on 'Users'</li><li>Select the user for whom you want to create an alias</li><li>Click on 'User Information', then 'Email aliases'</li><li>Click on 'ADD AN ALIAS' and enter 'enquiries@' in the provided space</li><li>Save your changes</li></ul>

Maximize Workflow Efficiency and Team Collaboration Using a Shared Inbox

Most Customer Service departments are all too familiar with the challenges of managing an enquiries@ mailbox. The constant influx of customer questions, complaints and requests can quickly become overwhelming and difficult to manage. Enter Gmelius and Gmail; combining seamless integration and a shared inbox experience, they offer a solution that empowers your team to manage their workload efficiently, collaboratively and with ease. With Gmelius, you can transform this once chaotic process into a streamlined system of organized and effective email management.

Gmelius' shared inbox and labels provide a platform for team collaboration that is sure to reinvent your approach to customer service. By creating a shared inbox within Gmail, the problematic back-and-forth is all but eliminated, resulting in fewer missed or duplicated efforts and increased transparency across your team. With shared email drafts, you can promote collaboration, co-writing emails to ensure a unified voice and ensuring every enquiry is handled with the utmost consistency and expertise.

Automating repetitive tasks is a game-changer for busy Customer Service departments. As a key feature of Gmelius' shared inbox experience, automation can help you reinvent your team's approach to handling enquiries@ emails, leading to increased efficiency and response rate. With email templates you can ensure consistently high-quality responses, potentially increasing customer satisfaction and loyalty. Sign up for a Gmelius trial today and discover how Gmail and Gmelius could transform your Customer Service email management.