Quick Guide

How to Reinvent Your Customer Service Workflow with Gmail: An Intuitive Guide

Want to optimize your Customer Service Department’s workflow? Discover the transformative impact of shared inboxes, labels, email templates, and many more features provided by Gmelius for your post@ email address.

Creating an email address post@ for your business on Google Workspace can be accomplished in three main ways: through a Google Group, as a Primary Account or as an Alias. Here's how you can do it:

Google Group Logo
<h3>1. Google Group</h3><ul><li>Start by logging into your Google Workspace Admin Console</li><li>Click on 'Groups'</li><li>Click on '+' to create a new group</li><li>Provide the necessary details, including the Group email (post@)</li><li>Add members to the group</li><li>Define the access level for each member</li><li>Save changes to create your post@ Google Group</li></ul>
Google Group Logo
<h3>3. Alias</h3><ul><li>Access your Google Workspace Admin Console</li><li>Click on 'Users'</li><li>Select the user for whom you want to create an alias</li><li>Click on 'User Information', then 'Email aliases'</li><li>Click on 'ADD AN ALIAS' and enter 'post@' in the provided space</li><li>Save your changes</li></ul>
Google Group Logo
<h3>1. Google Group</h3><ul><li>Start by logging into your Google Workspace Admin Console</li><li>Click on 'Groups'</li><li>Click on '+' to create a new group</li><li>Provide the necessary details, including the Group email (post@)</li><li>Add members to the group</li><li>Define the access level for each member</li><li>Save changes to create your post@ Google Group</li></ul>
<h3>3. Alias</h3><ul><li>Access your Google Workspace Admin Console</li><li>Click on 'Users'</li><li>Select the user for whom you want to create an alias</li><li>Click on 'User Information', then 'Email aliases'</li><li>Click on 'ADD AN ALIAS' and enter 'post@' in the provided space</li><li>Save your changes</li></ul>

Master the Art of Enhancing Team Collaboration and Email Management with Gmelius

Creating an efficient workflow in the customer service department is no easy task. The challenge is to handle multiple e-mails through a single post@ address, manage team collaboration, maintain response quality, and meet the service level agreements (SLAs). A solution to this challenge is Gmelius, seamlessly integrated with Gmail, which allows you to create a shared inbox for your post@ customer service address, giving your entire team an easy access and high visibility.

Gmelius empowers teams to collaborate efficiently in Gmail through its shared inboxes and labels. The shared drafts feature allows multiple team members to co-write e-mails, ensuring consistency in correspondence and saving the team from wasting time on redundant communication. Moreover, Gmelius shines in its ability to automate repetitive tasks. You can automate workflows to automatically assign emails, share notes, or apply labels. This feature is particularly valuable in a fast-paced customer service environment, where timeliness and efficiency are critical.

Finally, Gmelius also offers email templates for a speedy and consistent response. With one click, you or your team can choose an appropriate response from a list of pre-written templates, allowing you to quickly handle frequently asked customer service requests. These email templates promote consistency across multiple team members, and can be customized to conform to your business’s unique needs and communication style. As you navigate through the complexities of managing your post@ customer service e-mail address, Gmelius stands as a powerful tool, redefining your workflow efficiency and team collaboration.

It's time to take back control of your workday

Leading email collaboration software
7-day free trial & no credit card required
5-minute setup
Cloud secure
99.99% uptime the last 12 months
Shield
Serious about security & privacy