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Try the Best Help Scout Alternative Help Scout

Gmelius is the #1 collaboration platform for G Suite.

Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can use Gmelius for free and we don't limit the number of channels.
Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can use Gmelius for free and we don't limit the number of channels.
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#1 Free Help Scout Alternative | Your Help Desk in Gmail

Simplify customer success.

Simplify customer success.

Gmelius is the first collaboration platform designed for G Suite. Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Gmelius is the first collaboration platform designed for G Suite. Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Explore our suite of features

Bring back your tools and teams together.

Bring your tools and teams together.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Discover unique 2-way integrations

Let your team focus on what matters.

Let your team focus on what matters.

Gmelius lets you cut the busywork with powerful workflow automation rules, routing and team analytics. Stay on top of everything and make your team happier by increasing the transparency of your processes.

Gmelius lets you cut the busywork with powerful workflow automation rules, routing and team analytics. Stay on top of everything and make your team happier by increasing the transparency of your processes.

Read our customer stories

Help Scout

Gmelius

Shared inboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Works in your existing tools, e.g., Gmail
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Free plan
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Unlimited channels
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Shared Gmail labels
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Mail Merge and drip campaigns
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Project management and Kanban view
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2-way integrations with Slack, Trello, G Suite, ...
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Security
Stores your emails
Does not store your emails
Y Combinator backed company
YC S14
YC S19

Help Scout

Gmelius

Shared Mailboxes incl. delegation and analytics, etc.
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Automation rules and SLA
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Notes and @mention
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Free plan
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Shared Gmail labels
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Unlimited shared inboxes
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Project management and Kanban view
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Meeting scheduler
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Email tracking and outreach automation
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2-way integrations with Slack, Trello, G Suite, ...
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Cross-domain support
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Mobile apps
Just for shared inboxes
Full email clients

Help Scout

Gmelius Logo

Gmelius

Receive emails in a team inbox
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Send emails from the shared inbox address
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Email delegation and assignment
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Conversation status and ticketing
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Automation rules and SLA
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Notes and @mention
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Collision detection
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Team analytics
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Kanban view
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2-way integrations
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Our pricing is simple and designed to grow with you 😉

↓ ←Save up to 25% yearly!
Pay monthly
Pay yearly

Free

The essentials to get your team up and running
$0
per user
per month
Forever Free
Forever Free:
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Unlimited shared inboxes *
Unlimited shared Gmail labels *
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Unlimited Kanban boards *
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Assign and @mention
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Collision detection
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Templates, tracking, meetings
Gmail
Gmail extension
G Suite logo
G Suite integration
Slack
Slack integration
Trello
Trello integration
* Limited to 100 shared conversations  or cards per team and per month.

Plus

The workspace for small teams who want more
$12
per user
per month
Purchase Plus
Everything in Free, and:
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Up to 10 users
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Unlimited shared emails
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Unlimited kanban cards
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Unlimited meeting types
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Unlimited email templates
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Priority sync
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CRM integration (Bcc)
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Consolidated billing
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Email and chat support

Growth

The best choice for fast growing teams
$24
per user
per month
Purchase Growth
Everything in Plus, and:
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Workflow automation
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Auto-assignments
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SLA rules
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Analytics dashboard
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Meeting reminders
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Historical sync 1k
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Email sequences
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Mail merge
Zapier (soon)

Enterprise

The tier for organizations with bigger needs
Get a quote
Contact Us
Everything in Growth, and:
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Unlimited users
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Custom user roles
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Groups and Teams
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G Suite Admin Sync
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Advanced Admin controls
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Remote live support
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Dedicated CSM
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Onboarding training
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Uptime SLA

Free

The essentials to get your team up and running
$0
per user
per month
Forever Free
Forever Free:
check
Unlimited shared inboxes *
Unlimited shared Gmail labels *
check
Unlimited Kanban boards *
check
Assign and @mention
check
Collision detection
check
Templates, tracking, meetings
Gmail
Gmail extension
G Suite logo
G Suite integration
Slack
Slack integration
Trello
Trello integration
* Including up to 100 shared conversations or cards per team and per month.

Plus

The workspace for small teams who want more
$9
per user
per month
Purchase Plus
Everything in Free, and:
check
Up to 10 users
check
Unlimited shared emails
check
Unlimited Kanban cards
check
Unlimited meeting types
check
Unlimited email templates
check
Priority sync
check
CRM integration (Bcc)
check
Consolidated billing
check
Email and chat support

Growth

The best choice for fast growing teams
$19
per user
per month
Start Free Trial
Purchase Growth
Everything in Plus, and:
check
Workflow automation
check
Auto-assignments
check
SLA rules
check
Analytics dashboard
check
Meeting reminders
check
Historical sync 1k
check
Email sequences
check
Mail merge
Zapier (soon)

Enterprise

The tier for organizations with bigger needs
Get a quote
Contact Us
Everything in Growth, and:
check
Unlimited users
check
Custom user roles
check
Groups and Teams
check
G Suite Admin sync
check
Advanced Admin controls
check
Remote live support
check
Dedicated CSM
check
Onboarding training
check
Uptime SLA
Start 7 Day Free Trial
Upgrade now
Compare all features
Explore all features
7-day free trial of Growth • Cancel anytime • No credit card required
Free
Plus
Growth
Enterprise
Team collaboration
Maximum number of users on plan
unlimited
10
50
unlimited
Shared conversations per month
100
unlimited
unlimited
unlimited
Shared inboxes
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Shared Gmail labels
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Email sharing and delegation
check
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Collision detection
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Email notes and comments
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@Mention teammates
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Kanban boards
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Team tags
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Team analytics
x
x
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Custom roles and permissions
x
x
x
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Groups and sub-teams
x
x
x
check
Workflow automation
Instant meeting scheduler
unlimited
unlimited
unlimited
unlimited
Public meeting pages
1
unlimited
unlimited
unlimited
Meeting reminders
x
x
check
check
Email templates
10
unlimited
unlimited
unlimited
Rules and SLAs
x
x
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check
Auto-assignments
x
x
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check
Sequences
x
x
check
check
Campaigns (Mail Merge)
x
x
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Drip campaigns
x
x
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Email tracking
Unlimited tracking
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Track by default
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Real-time notifications
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Activity streams
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No "Sent with Gmelius"
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Per-recipient email tracking
x
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Link tracking
x
x
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Team activity reports
x
x
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Integrations
View all
Gmail
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Slack
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Trello
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Zoom
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Google Meet
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Google Calendar
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Mobile Apps
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Zapier (soon)
x
x
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G Suite Admin
x
x
x
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Support and training
Self-service support
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Email and in-app support
x
check
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Consolidated billing
x
check
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Team onboarding (qualified annual contracts)
x
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Remote live support
x
x
x
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Dedicated account manager
x
x
x
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Any questions? We're here...

Why they chose Gmelius over Help Scout

Enhanced team productivity and remote work
*****

Our team has used Gmelius for close to two years and the features really enhance the productivity of our team. Collaborating with home-office staff is easy and efficient.

Read review
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Product Hunt: Jake
Jake
Jake
Founder & CEO
Gmelius drives 20% YOY growth
*****

Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.

Read review
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Product Hunt: Damian
Damian
Damian
CEO
Great enhancement for our legal team's workflow
*****

We were initially thinking of a separate solution like Zendesk, but were immediately fascinated when we learned about Gmelius. The biggest advantage is that we can work on our private Gmail accounts and shared Gmelius inbox simultaneously without any need to switch window, etc.

Read review
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Product Hunt: Teemu
Teemu
Teemu
Legal Councel
Simplify customer success.Let your team focus on what matters.
Data Security

Last but not least...

Unlike
Help Scout
, Gmelius’ infrastructure has been designed to ensure the content of your conversations is not stored on external databases.

At a time where the compliance with privacy regulations such as the GDPR and California Privacy Act (CCPA) become vital for your business, Gmelius prevents any data dispersion and the associated risks this dispersion implies for your customers.
Cloud secure
99.99% uptime the last 12 months
Shield
Serious about security & privacy
Lines

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