Gmelius is the #1 collaboration platform for Gmail.
Over 10k teams in operations, customer service and sales trust Gmelius to increase visibility and ownership right inside Gmail.
We were looking for a more affordable option after Hiver raising their rates. Gmelius has proven to have just about all the options we were accustomed to using in Hiver. We are able to share workloads using the shared labels. This helps us handle things as a team and pick up where each other left off.
I've been a user of Hiver in the past in my organization until we recently switched to using Gmelius. Gmelius is unique and very simple to use and offers a bit more features over many competitors.
Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.
I enjoy being able to customize the appearance and organization of my Gmail inbox.
I have the ability to manage multiple emails at the same time, being beneficial for the operations team to handle requests faster.
Gmelius is awesome. It allows me to customize my inbox, and create to do lists, email templates, and email categories.
Shared inboxes that work both in Gmail and Slack
Simplify customer success.
Your team can work on their shared inboxes either from Gmail or Slack. Assign conversations, add notes to email conversations, change statuses or reply to clients from whatever platform feels the most appropriate to your teammates' work habits.
Gmelius is the first collaboration platform designed for G Suite. Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.
Automate your team's daily processes
Bring your tools and teams together.
Thanks to a complete workflow automation suite, your company can streamline operations and customer service. For instance, design and enforce a SLA policy, create auto-responders, and automatically assign conversations to specific teammates based on the charge of your agents.
Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.
Measure and boost your team's performance
Let your team focus on what matters.
Gmelius does not reinvent your inbox... no need for that! We reinvent teamwork by empowering Gmelians to stay on top of things, from anywhere.
Get a detailed view of the metrics that matter, volume of customer's queries, average time to reply, SLA breaches with Gmelius analytics.