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Help Desk in Gmail

Deliver excellent customer service and support without leaving your inbox. Group emails like [email protected] and [email protected] are easily managed, help desk ticketing-style, directly from Gmail.

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Simplify Teamwork

Transform Gmail into your company's workspace.

Gmelius lives in Gmail, so your team no longer has to manage multiple tools. Easy to use shared inboxes, shared labels, shared project boards, email templates, email notes, and more - all within your Gmail inbox.

Clear delegation and accountability

No more missed opportunities from [email protected] or ignored customers from [email protected]

Gmelius simplifies delegation and makes accountability clear. Incoming emails are easily assigned to team members with a ticketing widget; you can add tags, priority levels, and statuses.

Deliver excellent service and support with no mistakes

With Gmelius, your team members’ avatar will show when they are viewing the email.

And their ellipsis icon will actively-pulse when they are replying. No more embarrassing mistakes like colliding emails or double replies.

Get clear visibility over your help desk

Gmelius boards give you a clear overview of your new help desk in Gmail. You can turn emails into tickets and add them to your shareable Trello-like project boards.

Your entire team can monitor and collaborate on each tickets’ progress through completion.

Automate your help desk process

Gmelius features allow your team to automate repetitive tasks.

Email templates, and “If This, Then That” workflow automation will save your team time and energy - freeing them up to close more deals and provide your customers a more personalized level of service.

Track your team’s performance

With Gmelius, managers can easily view their teams performance. Detailed activity reports show messages sent, time-to-open rates, and the current status of each account.

Track your team’s performance

Assign customer emails to members of your team

Deliver excellent customer service and support without leaving your inbox. Group emails like [email protected] and [email protected] are easily managed, help desk ticketing-style, directly from Gmail.

Request a demo
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