Quick Guide

How to Streamline Your Customer Service with Gmail

Explore how Gmelius, a dynamic tool integrated with Gmail, can revamp your company's Customer Service department workflow through shared inboxes, automation and shared email drafts.

Creating an email address business@ for your business on Google Workspace can be accomplished in three main ways: through a Google Group, as a Primary Account or as an Alias. Here's how you can do it:

Google Group Logo
<h3>1. Google Group</h3><ul><li>Start by logging into your Google Workspace Admin Console</li><li>Click on 'Groups'</li><li>Click on '+' to create a new group</li><li>Provide the necessary details, including the Group email (business@)</li><li>Add members to the group</li><li>Define the access level for each member</li><li>Save changes to create your business@ Google Group</li></ul>
Google Group Logo
<h3>3. Alias</h3><ul><li>Access your Google Workspace Admin Console</li><li>Click on 'Users'</li><li>Select the user for whom you want to create an alias</li><li>Click on 'User Information', then 'Email aliases'</li><li>Click on 'ADD AN ALIAS' and enter 'business@' in the provided space</li><li>Save your changes</li></ul>
Google Group Logo
<h3>1. Google Group</h3><ul><li>Start by logging into your Google Workspace Admin Console</li><li>Click on 'Groups'</li><li>Click on '+' to create a new group</li><li>Provide the necessary details, including the Group email (business@)</li><li>Add members to the group</li><li>Define the access level for each member</li><li>Save changes to create your business@ Google Group</li></ul>
<h3>3. Alias</h3><ul><li>Access your Google Workspace Admin Console</li><li>Click on 'Users'</li><li>Select the user for whom you want to create an alias</li><li>Click on 'User Information', then 'Email aliases'</li><li>Click on 'ADD AN ALIAS' and enter 'business@' in the provided space</li><li>Save your changes</li></ul>

Crafting Efficient Workflows Using Gmelius Shared Inbox

When it comes to providing exemplary customer service, effective communication is crucial. Your business@ email is a pivotal communication tool, ensuring customer requests and inquiries aren't overlooked. However, managing these tasks can become overwhelming, particularly in the bustling customer service department. That's where Gmail's Gmelius comes in - a revolutionary tool to help you manage your team's business@ emails more effectively. Gmelius, with its seamless integration with Gmail, allows you to share email inboxes, enabling seamless team collaboration. Each staff member in your customer service team can keep abreast with customer emails. There's no need for a complex ticketing system when you can keep the entire team updated at once.

One noteworthy feature of Gmelius is its shared drafts function. With this, your team can co-write emails enhancing team collaboration and guaranteeing consistent responses to customers. Additionally, Gmelius introduces automation capabilities for your customer service department. It allows you to automate repetitive tasks - saving your precious time that can be utilized for enhancing customer interactions. The shared labels feature organizes and categorizes the emails, ensuring smooth workflow by making it easier to track the progress of each task. It also allows your team to prioritize urgent emails, ensuring a prompt response to customer queries.

Gmelius is not just another email management tool – it’s a platform that can rejuvenate your current workflow, increasing your team's efficiency and productivity, effectively reinventing your professional workflow. With the help of Gmelius, you no longer have to worry about missed customer engagements, delays in response time or inconsistencies in communication. Your business@ emails become an efficient tool for managing customer service needs, minus the usual hiccups. Streamlining your business@ email with Gmelius is a sure-shot way to enhance your customer service operations. Why wait - transform your Customer Service today by signing up for a Gmelius trial.

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