Privacy Policy

We want to empower you to make the best decisions about the information that you share with us. This Privacy Policy covers our treatment of Personal Information that we may gather when you are accessing or using our Services.
Last updated:
May 30, 2023
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Who are we?

We're Gmelius, a Swiss registered company CHE-411.148.873 whose mission is to research, develop and release products that transform collaboration. Our headquarters are based in Geneva, Switzerland.

Data Collection

Our company's overriding policy is to collect as little user information as possible. We never store the content of your emails. Gmelius may retrieve and store your:

  • Name
  • Email address
  • Profile picture or Gravatar
  • Timezone and language
  • Gmail signatures and aliases
  • List of labels and calendars
  • Gmelius configuration and data (e.g., subscription details, templates, notes, campaigns)
  • Thread IDs, Draft IDs, Message IDs if linked to a Gmelius feature (e.g., shared label, sequence)

We store the subject and recipients of your tracked emails in order to notify you of opens and display related activities.

Once using our Services, we may communicate with you if you've provided us the means to do so. For example, we may send you promotional email offers, or email you about your use of the Services. Also, we may receive a confirmation thanks to a tracking pixel when you open an email from us. This confirmation and helps us make our communications with you more interesting and improve our services.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on your Account page.

You have a choice to access and export all your Gmelius data from the Gmelius dashboard.

You have a choice to rectify at any time your personal information by contacting Gmelius support at [email protected].

You have a choice to delete all data associated with your Gmelius account by heading to your Account page.

Data Use

We do not have any advertising on our site. Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience, i.e, your information helps us to better respond to your individual needs;
  2. To improve our Services, i.e., we continually strive to improve our service based on the information and feedback we receive from you;
  3. To improve customer service, i.e., your information helps us to more effectively respond to your support needs.

Any data that we do have will never be shared except under the circumstances described below in Data Disclosure.

Data Disclosure

We do not sell or trade your personal information. We may transfer or share your personal information with trusted and GDPR-compliant third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Google API Services Usage Disclosure

Gmelius' use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Data Retention

Gmelius generally retains your Personal Data for a period of time consistent with the original purpose of collection. For instance, we may retain your Personal Data during the time you have an account to use our Websites or Services. We also may retain your Personal Data as necessary to comply with our legal obligations, to establish proof of a right or a contract, resolve disputes, enforce our agreements, in accordance with the law.

A Gmelius user can delete at any time her or his Gmelius account and remove data associated with that account from the Gmelius Account page. Please note that some of your content, data, information, text, files might remain in our backups for a period not exceeding 90 days.

Third Party Analytics Services

We may use third party analytics services. Currently, we use the analytics services of Google Analytics and Microsoft Clarity which are configured to anonymize your IP addresses and not transmit any personally identifiable information (PII), and HubSpot, Inc. HubSpot's analytics services allow us to learn how you use our services by giving us the ability to collect information based on your interaction with our Services. HubSpot does this in part using a first party cookie placed on your device from Gmelius' server. Some information is automatically collected from or about you when you use our Services. The HubSpot analytics services may also by default collect the following from your usage of our Services: the time of an event, how you came to Gmelius' site, what search engine and search keywords you may have used to get to our site, information about the device you are on such as your operating system, and browser, as well as your city/country location. The emails we send to you through HubSpot's services may contain web beacons to track on our behalf when you open and act upon such emails. For more information on HubSpot's privacy practices, please refer to their Privacy Policy.

Third Party Payment Services

We rely on third parties to process credit card transactions and do not store your credit card details. Currently, we use the service of Stripe, Inc. (certified PCI level 1). For more information on Stripe's privacy practices, please refer to their Privacy Policy.

Links to Other Web Sites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Gmelius (the “Third Party Sites”). In addition, our Services include social media features, such as links to our Facebook, Google+, Twitter, and LinkedIn pages. Your interactions with our information on such Third Party Sites are governed by the privacy statement of the provider of such Third Party Site. The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Gmelius endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Modifications to Privacy Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for Gmelius to make changes to this Privacy Policy. Gmelius reserves the right to update or modify this Privacy Policy at any time and from time to time. We will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site of any material changes to this Privacy Policy. Please review this policy periodically, and especially before you provide any Personal Data. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Applicable Law

This Agreement shall be governed in all respects by the substantive laws of Switzerland. Any controversy, claim, or dispute arising out of or relating to the Agreement shall be subject to the jurisdiction of the competent courts of the Canton of Geneva, the jurisdiction of the Swiss Federal Court being expressly reserved.

Reporting Security Issues

At Gmelius, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. We have implemented a responsible disclosure policy to ensure that problems are addressed quickly and safely.

If you believe you've discovered a security vulnerability in our product, we want to hear from you.

Report Issues
Have questions or need more information?
Gmelius SA (Gmelius Ltd)
Avenue Louis-Casaï, 71
1216 Cointrin / Meyrin
Geneva, Switzerland, Earth
Registration number: CHE-411.148.873