A Gmail shared inbox allows multiple team members to collaboratively manage emails sent to a common email address (e.g., support@yourcompany.com) from their own Gmail accounts.

Shared inboxes enable enhanced transparency, efficiency, and teamwork by allowing multiple users simultaneous access and clear visibility of email statuses, e.g., open, pending, closed.

Google Groups is primarily a mailing list tool, while a collaborative inbox provides richer collaboration features. With a Gmail shared inbox like Gmelius, your team can assign emails, track responses, leave internal comments, and automate workflows, which Google Groups does not fully support.

Gmelius makes it possible to convert any existing Google Group into a Gmail shared inbox. You can get started by signing up here.

Yes. Gmelius allows team leaders to grant access to shared inboxes securely. Each team member uses their own Gmail account to access the shared inbox, ensuring security and accountability without needing to share passwords.

With Gmelius, emails in the shared inbox can be assigned to specific team members. Everyone clearly sees who is responsible for handling each message, avoiding duplication and conflicts. Internal notes and real-time updates such as collision detections ensure smooth communication among team members.

Yes, Gmelius integrates seamlessly with Google Workspace, providing additional functionalities within Gmail. It complements your existing tools, improving productivity and collaboration without disrupting your workflow.

Absolutely. Team members access the shared inbox directly from their own Gmail accounts. This maintains personal productivity while seamlessly integrating collaborative work, improving overall efficiency.

Gmelius dramatically enhances productivity by offering workflow automation, AI assistants, internal team collaboration tools, email assignments, analytics, and clear email status visibility—all unavailable in standard Gmail inboxes.

Delegated Gmail accounts are limited and often cumbersome for teamwork. A shared inbox tool like Gmelius offers robust team collaboration and email automation features such as assigning emails, tagging, real-time status updates, and advanced reporting, significantly surpassing the limited capabilities of delegated accounts.

Yes. Migrating from a Google Groups collaborative inbox to Gmelius is straightforward and requires just a few steps. You can maintain all historical emails, quickly onboard your team, and leverage advanced collaborative features immediately.

You can learn more by visiting our Google Groups integration page.

Your customer service team gains improved efficiency, response times, and clarity. Gmelius enables team members to handle customer inquiries quickly, collaborate internally on difficult cases, and ensure no email goes unanswered, boosting customer satisfaction.

Gmelius offers customizable group settings and permissions, allowing administrators to control access levels, set user roles, and maintain security and compliance standards easily from within the Gmail interface.

Setting up a shared inbox with Gmelius involves just a few easy steps: sign up for Gmelius, integrate it with your Google Workspace, create your shared inbox, invite team members, and start managing emails collaboratively right away.

Feel free to book a demo to see a shared inbox in action!

Security is paramount with Gmelius. It ensures robust security measures, including end-to-end encryption and compliance with major data security standards. Each user accesses the shared inbox using their own secure Google account, minimizing security risks associated with shared credentials. Learn more about our Security practices by visiting: https://gmelius.com/legal/security

Gmelius includes comprehensive analytics tools, helping teams measure response times, monitor individual performance, track email volumes, and identify opportunities to optimize team productivity and customer interactions.

Learn more here: https://help.gmelius.com/team-reports/faq-team-reports