Email collaboration built for the agentic age.
Shared inboxes changed how teams collaborate. Gmelius changes what happens next. AI agents triage, assign, respond, follow up, and complete routine work automatically, so your team focuses on the decisions that actually need them.
Shared inboxes gave teams visibility. Everyone could see the same conversations. Nothing slipped through the cracks. Collaboration became easier.
But the work didn't disappear.
of routine client requests resolved without a human touch
given back to each teammate every week
median time from email arriving to action taken
of actions logged, sourced, and reversible
As of September 2026.
"Gmelius Shared Inboxes have allowed our organization to delegate work faster and allow for secure and quick access to mailboxes with any role or shift transition."
faster first response
active shared inboxes
email threads handled monthly
The agents that act, the memory they act from, and your team that sets the rules.
Every conversation is categorized, prioritized, routed, and enriched with customer context before anyone opens it.
Agents draft replies, send documents, schedule meetings, update CRM records, notify teammates, follow up with customers, and resolve repetitive requests automatically.
When confidence is high, agents act. When judgment is required, they escalate with the full context, reasoning, and recommended next steps attached.
One thread, four steps, no queue in the middle.
Meli is the model of how your business actually operates: who your clients are, what you've promised them, how your team gets things done, what happened last time. It's built from your real work, not just your docs, which is why our agents act with judgment instead of reciting a help article.
Competitors can describe a knowledge layer. They can't copy yours, because yours is made of your operations, and it gets sharper every time your team works.
Quote requests, status checks, and exceptions flood ops@. Each one is a lookup across the TMS, the CRM, and a dozen carrier threads.
Agents fetch the shipment status, draft the quote, update the record, and respond — escalating only the genuine exceptions.
median response time on status and quote requests
Referrals, scheduling, and records requests pile up across care@. Every one needs context from three systems before anyone can reply.
Agents pull the patient record, confirm availability, book the slot, and update the care system — then reply with the trail attached.
of coordination time returned to your staff each week
Resident requests, vendor scheduling, and lease questions land in one shared inbox and bounce between property managers for hours.
Agents identify the unit and resident, dispatch the right vendor, log it in your PM system, and close the loop with the resident.
of resident requests resolved on first touch
"Will AI agents work with our system?" Almost certainly. Gmelius lives inside Google Workspace and can run inside every tool around it. Users can improve virtually any process with MCP out of the box, API for the rest, connectors on request.
Custom connectors for your in-house systems can be developed on demand under an Enterprise plan.
A Gmail shared inbox allows multiple team members to collaboratively manage emails sent to a common email address (e.g., support@yourcompany.com) from their own Gmail accounts.
Shared inboxes enable enhanced transparency, efficiency, and teamwork by allowing multiple users simultaneous access and clear visibility of email statuses, e.g., open, pending, closed.
Google Groups is primarily a mailing list tool, while a collaborative inbox provides richer collaboration features. With a Gmail shared inbox like Gmelius, your team can assign emails, track responses, leave internal comments, and automate workflows, which Google Groups does not fully support.
Gmelius makes it possible to convert any existing Google Group into a Gmail shared inbox. You can get started by signing up here.
Yes. Gmelius allows team leaders to grant access to shared inboxes securely. Each team member uses their own Gmail account to access the shared inbox, ensuring security and accountability without needing to share passwords.
With Gmelius, emails in the shared inbox can be assigned to specific team members. Everyone clearly sees who is responsible for handling each message, avoiding duplication and conflicts. Internal notes and real-time updates such as collision detections ensure smooth communication among team members.
Yes, Gmelius integrates seamlessly with Google Workspace, providing additional functionalities within Gmail. It complements your existing tools, improving productivity and collaboration without disrupting your workflow.
Absolutely. Team members access the shared inbox directly from their own Gmail accounts. This maintains personal productivity while seamlessly integrating collaborative work, improving overall efficiency.
Gmelius dramatically enhances productivity by offering workflow automation, AI assistants, internal team collaboration tools, email assignments, analytics, and clear email status visibility—all unavailable in standard Gmail inboxes.
Delegated Gmail accounts are limited and often cumbersome for teamwork. A shared inbox tool like Gmelius offers robust team collaboration and email automation features such as assigning emails, tagging, real-time status updates, and advanced reporting, significantly surpassing the limited capabilities of delegated accounts.
Yes. Migrating from a Google Groups collaborative inbox to Gmelius is straightforward and requires just a few steps. You can maintain all historical emails, quickly onboard your team, and leverage advanced collaborative features immediately.
You can learn more by visiting our Google Groups integration page.
Your customer service team gains improved efficiency, response times, and clarity. Gmelius enables team members to handle customer inquiries quickly, collaborate internally on difficult cases, and ensure no email goes unanswered, boosting customer satisfaction.
Gmelius offers customizable group settings and permissions, allowing administrators to control access levels, set user roles, and maintain security and compliance standards easily from within the Gmail interface.
Security is paramount with Gmelius. It ensures robust security measures, including end-to-end encryption and compliance with major data security standards. Each user accesses the shared inbox using their own secure Google account, minimizing security risks associated with shared credentials. Learn more about our Security practices by visiting: https://gmelius.com/legal/security
Setting up a shared inbox with Gmelius involves just a few easy steps: sign up for Gmelius, integrate it with your Google Workspace, create your shared inbox, invite team members, and start managing emails collaboratively right away.
Feel free to book a demo to see a shared inbox in action!
Gmelius includes comprehensive analytics tools, helping teams measure response times, monitor individual performance, track email volumes, and identify opportunities to optimize team productivity and customer interactions.
Learn more here: https://help.gmelius.com/team-reports/faq-team-reports
Put Gmelius on it and watch the queue empty itself.
