As an increasing number of companies are realizing the benefits of using shared inbox software to manage their email communication, the market for these tools has become increasingly crowded. With so many options to choose from, it can be overwhelming to figure out which shared inbox software is the best fit for your business.
To help you make an informed decision, we've compiled a list of the 3 best shared inbox softwares in 2023, including pros and cons for each tool.
Gmelius is the leading email collaboration software for Google Workspace and Gmail users. As an official Google Partner, Gmelius offers the most seamlessly integrated shared inbox for teams working in Gmail.
Besides a user-friendly interface, Gmelius is also the only shared inbox solution in the market offering a genuine 360 email collaboration solution - Gmelians (aka Gmelius users) can share inboxes, Google Groups, Gmail labels, email drafts, and even single email conversations. Some of the key other benefits of using Gmelius include its powerful automation suite, its in-app reporting capabilities, support for Enterprise requirements (custom roles, Google Workspace Admin sync) and 2-way integrations with popular productivity apps like Trello, Zapier and Slack. One of the standout features of Gmelius is its ability to turn emails into tasks, allowing teams to assign and track their work more effectively.
Gmelius represents the best choice for any Google Workspace company looking to streamline its operations and customer service.
- Official Google Partner offering a seamless integration with Gmail
- 360 Email collaboration
- 2-way integrations with popular tools and public API
- Swiss company with a strict privacy model (e.g., emails are not stored)
- No support for Microsoft
- No cross-channel support
Front is another very popular shared inbox software that offers all the must-have features of a typical shared inbox app, including shared inboxes, email notes, automation rules, analytics, support for other channels like WhatsApp and Instagram and integrations with popular tools. It's known as a good alternative to legacy help desk solutions and is primarily designed for customer service teams.
- Support for Microsoft and Google
- Lots of integrations with popular tools
- Most expensive shared inbox in the market
- Stores the content of your company's emails
- Risk of a poor user adoption as users need to migrate to a totally different interface
Hiver is another shared inbox software designed for Gmail that offers a range of features, including email collaboration, rules, analytics and 1-way integrations with tools like Asana and Jira. It's known for its clean and intuitive interface, and a good choice for small teams looking to use Gmail as their help desk.
- Clean and intuitive interface
- Wide range of features
- 24/7 support
- No support for Microsoft
- No support for shared labels and single email sharing
- No public API and limited integrations
Overall, these are the top 3 shared inbox softwares of 2023, each offering a range of features and integrations to help teams stay organized and communicate effectively.
If your company works with Gmail, then Gmelius is the best and safest choice as this software offers the most complete and integrated email collaboration solution in the market.
If your company works with the Microsoft suite, then Front is the natural choice.